Diana Garibay
Ontario
Summary
Experienced with managing store operations and ensuring optimal customer experiences. Utilizes strategic planning and team coordination to streamline processes.
Overview
5
5
years of professional experience
Work History
Store Trainer
In N Out Burger
10.2024 - Current
- Fostered a positive company culture through team-building exercises and open communication channels during training sessions.
- Collaborated with management to identify skill gaps within the team, devising tailored workshops to address areas of weakness.
- Provided critical support to management during periods of high turnover, quickly adapting training programs to accommodate increased hiring needs without sacrificing quality or effectiveness.
- Enhanced customer satisfaction by delivering personalized in-store training sessions to address specific needs and preferences.
- Maintained a safe working environment by educating employees on proper safety procedures and protocols for various store functions.
Supervisor
In N Out Burger
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Employee
In n Out Bruger
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA05-2025
Skills
- Computer skills
- Task delegation
- Feedback delivery
- Employee engagement
- Willingness to learn
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Store operations
- Multitasking Abilities
- Reliability
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Bilingual proficiency
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Trainer
In N Out Burger
10.2024 - Current
Supervisor
In N Out Burger
08.2023 - Current
Employee
In n Out Bruger
09.2020 - Current
Bachelor of Arts - Psychology
California State University, Long Beach
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