August Sontag
Winnipeg,MB
Summary
Dedicated professional with a proven track record at McLeod Veterinary Hospital, excelling in customer service and meticulous attention to detail. Skilled in enhancing client retention and supporting team efficiency, demonstrated through superior time management and compassionate client interactions. Achieved significant improvements in patient care coordination and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Veterinary Office Assistant
McLeod Veterinary Hospital
03.2018 - 07.2024
- Responsible for training new staff
- Effectively organized a 5 veterinarian schedule to allow for appropriate time management and appointment flow
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Sales Associate
Culture
02.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Santa Lucia Pizza
06.2016 - 01.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
No Degree - Nursing Studies
Red River College of Applied Arts, Science And Technology
Winnipeg, MBNo Degree - Biological Sciences
University of Winnipeg
Winnipeg, MBDiploma - Nuclear Medicine
Southern Alberta Institute of Technology
Calgary, AB2027
Skills
- Customer Service
- Positive Attitude
- Time Management
- Appointment Scheduling
- Schedule Management
- Meticulous attention to detail
Timeline
Veterinary Office Assistant
McLeod Veterinary Hospital
03.2018 - 07.2024
Sales Associate
Culture
02.2017 - 04.2019
Hostess
Santa Lucia Pizza
06.2016 - 01.2017
No Degree - Nursing Studies
Red River College of Applied Arts, Science And Technology
No Degree - Biological Sciences
University of Winnipeg
Diploma - Nuclear Medicine
Southern Alberta Institute of Technology
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