Marissa Sami
Surrey
Summary
Dedicated Veterinary Receptionist with over 15 years of experience in a clinical setting. Possess exemplary telephone and customer service skills. Top-notch skills in oral and written communication, active listening and problem-solving. Thrive in a fast-paced, team oriented environment. Ability to multi-task and complete daily duties accurately and on time.
Overview
19
19
years of professional experience
Work History
VETERINARY OFFICE ASSISTANT
South Burnaby Veterinary Hospital
11.2005 - Current
- Greeting pet parents with a warm smile and pleasantly asking for sign-ins upon arrival
- Assisting large volume of customers every day with a positive attitude and focus on customer satisfaction
- Fielding phone calls from pet owners, answering questions and taking messages for veterinarians
- Checking patient insurance, demographic and health history to keep information current
- Coordinating patient scheduling, check-in, check-out and invoicing
- Completing patient referrals to other medical specialists
- Educating clients on post-surgical care and nutrition
- Preparing prescription and over-the-counter medications accurately and safely
- Actively listening to customers, handling concerns quickly and escalating major issues to supervisor
- Training new reception staff regarding clinic operations, policies and services
- Keeping waiting room and exam rooms clean and organized
- Completing daily balancing of all financial transactions and securing end of day deposits.
- Promoting a positive workplace culture by consistently demonstrating professionalism and teamwork in high-stress situations.
Education
VOA DIPLOMA PROGRAM -
Granville Business College
Vancouver, BC06.2004
SECONDARY SCHOOL -
Burnaby South Secondary
Burnaby, BC06.2001
Skills
- Interpersonal Communication
- Exceptional Customer Service
- Active Listening
- Superior Telephone Skills
- Decision-Making & Ability to Stay Calm In Stressful Situations
- Strong Ability to Multi-Task in Fast Paced Environment
- Teamwork and Collaboration
- Problem-Solving in Emergency/Non Emergency Situations
- Dependable and Responsible
- Attention to Detail
- Type 45 WPM
- Expert Knowledge of Alisvet Software
Timeline
VETERINARY OFFICE ASSISTANT
South Burnaby Veterinary Hospital
11.2005 - Current
VOA DIPLOMA PROGRAM -
Granville Business College
SECONDARY SCHOOL -
Burnaby South Secondary
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