Dedicated Veterinary Receptionist with over 15 years of experience in a clinical setting. Possess exemplary telephone and customer service skills. Top-notch skills in oral and written communication, active listening and problem-solving. Thrive in a fast-paced, team oriented environment. Ability to multi-task and complete daily duties accurately and on time.
Overview
19
19
years of professional experience
Work History
VETERINARY OFFICE ASSISTANT
South Burnaby Veterinary Hospital
11.2005 - Current
Greeting pet parents with a warm smile and pleasantly asking for sign-ins upon arrival
Assisting large volume of customers every day with a positive attitude and focus on customer satisfaction
Fielding phone calls from pet owners, answering questions and taking messages for veterinarians
Checking patient insurance, demographic and health history to keep information current
Coordinating patient scheduling, check-in, check-out and invoicing
Completing patient referrals to other medical specialists
Educating clients on post-surgical care and nutrition
Preparing prescription and over-the-counter medications accurately and safely
Actively listening to customers, handling concerns quickly and escalating major issues to supervisor
Training new reception staff regarding clinic operations, policies and services
Keeping waiting room and exam rooms clean and organized
Completing daily balancing of all financial transactions and securing end of day deposits.
Promoting a positive workplace culture by consistently demonstrating professionalism and teamwork in high-stress situations.
Education
VOA DIPLOMA PROGRAM -
Granville Business College
Vancouver, BC
06.2004
SECONDARY SCHOOL -
Burnaby South Secondary
Burnaby, BC
06.2001
Skills
Interpersonal Communication
Exceptional Customer Service
Active Listening
Superior Telephone Skills
Decision-Making & Ability to Stay Calm In Stressful Situations
Strong Ability to Multi-Task in Fast Paced Environment
Teamwork and Collaboration
Problem-Solving in Emergency/Non Emergency Situations
Dependable and Responsible
Attention to Detail
Type 45 WPM
Expert Knowledge of Alisvet Software
Timeline
VETERINARY OFFICE ASSISTANT
South Burnaby Veterinary Hospital
11.2005 - Current
VOA DIPLOMA PROGRAM -
Granville Business College
SECONDARY SCHOOL -
Burnaby South Secondary
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