Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Winkup

Alliston,ON

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

17
17
years of professional experience
2011
2011
years of post-secondary education

Work History

Office Manager /Lead Veterinary Technician

Peel Animal Hospital
Brampton, Ontario
10.2015 - Current
  • Managed daily operations of a busy animal hospital
  • Trained new employees on office procedures and customer service practices.
  • Ensured compliance with health regulations and industry standards.
  • Assisted veterinarians with administrative tasks during patient appointments.
  • Communicated effectively with pet owners regarding services and care options.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Coordinated staff scheduling
  • Supervised staff members and delegated tasks.
  • Provided training to new hires on office policies and procedures.
  • Assisted in recruiting, onboarding and training new employees.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Resolved customer complaints or answered customers' questions.
  • Trained and mentored staff on best practices in animal handling and care.
  • Assisted veterinarians during surgeries and diagnostic procedures
  • Maintained accurate patient records using veterinary management software systems.
  • Communicated effectively with pet owners regarding treatment plans and care instructions.
  • Processed payroll through Quickbooks
  • Paid necessary government taxes through Canada Revenue Agency

Veterinary Assistant

Rathburn Animal Clinic
Etobicoke, Ontario
06.2014 - 09.2015
  • Assisted veterinarians during examinations and procedures.
  • Communicated with pet owners about care instructions and treatments.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Cleaned and sterilized exam rooms between appointments.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure
  • Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.

Grocery Store Cashier

Sobeys
Brampton, Ontario
09.2009 - 06.2014
  • Processed customer transactions accurately
  • Bagged groceries for customers after they have paid for their purchases.
  • Assisted customers with product inquiries and store navigation.
  • Maintained cleanliness and organization of checkout areas throughout shifts.
  • Handled cash, credit, and digital payments while ensuring security protocols.
  • Collaborated with team members to streamline checkout procedures during peak hours.
  • Trained new cashiers on policies, procedures, and customer service standards.
  • Handled customer complaints professionally and referred them to managers when necessary.

Retail Sales Associate

Fashion Max
Brampton, ON
07.2008 - 08.2009
  • Assisted customers in selecting apparel and accessories based on preferences.
  • Maintained organized sales floor by arranging merchandise displays effectively.
  • Monitored inventory levels and restocked items to ensure availability for customers.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.

Education

Heartlake Secondary School
Brampton, Ontario

Diploma - Veterinary Technician

Sheridan College
Brampton, Ontario
09.2010 - 04.2012

Skills

  • Office management
  • Customer relationship management
  • Employee training
  • Payroll administration
  • Veterinary software
  • Inventory management
  • Staff scheduling
  • Conflict resolution
  • Attention to detail
  • Staff hiring
  • Customer service
  • Animal handling

Timeline

Office Manager /Lead Veterinary Technician

Peel Animal Hospital
10.2015 - Current

Veterinary Assistant

Rathburn Animal Clinic
06.2014 - 09.2015

Diploma - Veterinary Technician

Sheridan College
09.2010 - 04.2012

Grocery Store Cashier

Sobeys
09.2009 - 06.2014

Retail Sales Associate

Fashion Max
07.2008 - 08.2009

Heartlake Secondary School

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Brittany Winkup