Audrey Clelford
Chatham,ON
Summary
Dynamic Registered Massage Therapist with a proven track record of enhancing client retention through exceptional service and effective communication. Skilled in stress management techniques and client relations, I foster strong relationships and deliver personalized care, resulting in a loyal clientele and improved wellness outcomes. Committed to ongoing education and collaboration with healthcare teams.
Overview
10
10
years of professional experience
Work History
Registered Massage Therapist
Self-Employed
Chatham, ON
01.2015 - Current
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
- Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
- Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
- Refined skill set through consistent study of emerging best practices and advancements within the massage field.
- Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing client wellness goals.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for clients recovering from injuries or managing chronic pain conditions.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Maintained accurate and up-to-date client records.
- Collaborated with other healthcare professionals to develop treatment plans.
- Booked appointments, answered phones, greeted clients, handled payments, and direct billed insurance companies.
- Maintained a clean, safe, and welcoming environment for clients by adhering to strict sanitation protocols and ensuring proper equipment maintenance.
- Enhanced business expansion via marketing strategies.
- Boosted overall productivity by refining the scheduling and documentation systems.
Education
Advanced Diploma In Massage Therapy - Health Sciences
Lambton College of Applied Arts And Technology
Sarnia, ONSkills
- Professional ethics
- Client relations
- Outstanding communication and interpersonal skills
- Continuing education
- Reflective listening
- Business management
- Client retention
- Stress management techniques
- Customer service
- Team collaboration
- Marketing strategies
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Registered Massage Therapist
Self-Employed
01.2015 - Current
Advanced Diploma In Massage Therapy - Health Sciences
Lambton College of Applied Arts And Technology