Astaria Menzies
Kelowna,BC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and B2B/B2C sales. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
SALES COORDINATOR
JEALOUS FRUITS
05.2023 - Current
- Primary duty in this role was supervision/training of sales assistants and ensuring seamless international shipments of produce, assisting other departments when necessary.
- Creation of international sales orders daily and engaging in internal communication with sales managers, shipping, logistics, accounting, and fulfillment departments regarding each order. International sales make up 95% of the company's yield.
- As the secondary contact for international customers via phone and email, strong communication, organization, and knowledge of all customer information and order status was imperative.
- Supervision and coordination of weekly CFIA and customer inspections required memorization of details for each order being packed and all orders soon to be shipped.
SHOP MANAGER
JUST PEACHY
11.2022 - 04.2023
- Management of Downtown Kelowna's first smoothie bar upon grand opening.
- Setup of the store's order and payment software, organization of back stock rooms, and memorization of all recipes, ingredients in food, allergens, etc.
- Trained new employees on proper protocols and customer service standards. Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity.
- Managed inventory control, cash control, and store opening and closing procedures.
- Quick adaptation to everchanging menus, policies, and expectations from shop owner.
SALES ASSISTANT (Seasonal)
JEALOUS FRUITS
04.2022 - 09.2022
- Created sales orders and maintained organization for domestic (Canada & US) sales using
- Entered and filed customer information into ERP database to ensure accuracy of shipments and legal documents.
- Internal communication with all departments within the company and creation of sales reports, price sheets, Excel sheets, and other documents for sales managers/CEO upon request.
- Adapted to and used new software as implemented.
- Social media management; Instagram, Facebook, writing and sending out Newsletters to subscribers.
ESCALATION TEAM
JYSK
02.2021 - 02.2022
- Inbound and outbound calls/emails from stores and customers throughout Canada, resolution of any escalated problems from distressed customers or general inquiries in a fast-paced environment using Zendesk
- Exceeded daily ticket count; processed refunds using Adobe Commerce; daily use of Microsoft software.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
Education
Bachelor of Arts - Psychology
Simon Fraser University
Burnaby, BCHigh School Diploma -
American School in London
06.2019
Skills
- Highly proficient in all Microsoft software, ERP Business Intelligence software, and data entry and analysis
- Problem solving and conflict resolution
- Very strong written and verbal communication
- Data Entry
Timeline
SALES COORDINATOR
JEALOUS FRUITS
05.2023 - Current
SHOP MANAGER
JUST PEACHY
11.2022 - 04.2023
SALES ASSISTANT (Seasonal)
JEALOUS FRUITS
04.2022 - 09.2022
ESCALATION TEAM
JYSK
02.2021 - 02.2022
Bachelor of Arts - Psychology
Simon Fraser University
High School Diploma -
American School in London
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