Summary
Overview
Work History
Education
Skills
Volunteer Experience
Training
Timeline
Generic

ASHMITA MAHAJAN

Ottawa,Canada

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced
working environment. Successfully works as part of a team to reach personal and business goals.
Known for successfully handling escalated customer support issues. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Sales Supervisor / Coach

Zara
, Canada
01.2023 - Current
  • WELCOMED clients, answering their inquiries, enhancing product engagement, and delivering exceptional customer services
  • SATISFIED shift requirements by planning and assigning tasks by worker expertise and strengths
  • MONITORED sales floor as well as the merchandise displays by reorganizing and restocking the Products
  • SUPPORTED loss prevention goals by monitoring customer behavior
  • RESOLVED customer complaints
  • PROCESSED end-of-day transactions
  • PREPARED bank drops
  • ONBOARDED new employees in time reporting and payroll systems
  • DELIVERED employee orientation sessions detailing company policies, job expectations, and milestones
  • MANAGED the day-to-day operations of the store, including customer service, efficient inventory management, and staff scheduling

Assistant Manager

KAPSONS
, India
09.2020 - 10.2022
  • COLLABORATED with recruitment and HR professionals to achieve hiring goals
  • ANSWERED incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • WORKED with department managers to asses employee's productivity and hiring needs
  • COACH store associates through formal and informal interactions
  • PROVIDED mentorship for employees to generate sales, promote effective upselling, and cross-sell to improve store productivity
  • OVERSAW daily operations of the store to reach goals by the end of the day

Centre Administrator

The Bright Future IELTS Centre
, India
09.2019 - 07.2020
  • ORGANIZED workflow and ensured that employees understood their duties
  • DELEGATED tasks and check organizational goals are met
  • SUPERVISED teaching staff, prepared their rosters, organized the weekly schedule to be followed by them, and maintained timekeeping and personal records
  • FORMULATED monthly staff salary reports and handled correspondence through letters and e-mails
  • MAINTAINED inventory of stationery is maintained at the organization and all the items purchased are invoiced and paid on time, also
  • NEGOTIATED contract and price with office vendors and service providers

Education

Retirement Communities Management -

Algonquin College
Ottawa
01.2024

Event Management -

Algonquin College
Ottawa
01.2023

Bachelor of ARTS -

Guru Nanak Dev University
Amritsar
01.2019

All India Senior Secondary Education -

DR MCMDAV Public School
Pathankot
01.2015

All India Secondary Education -

SRI GURU HAR KRISHAN PUBLIC SCHOOL
Pathankot
01.2013

Skills

  • Customer relationship building
  • POS systems
  • Training
  • Retail Operations
  • Inventory Management
  • Documentation and reporting
  • Store merchandising
  • Microsoft Office
  • Cash management
  • Workflow Management
  • Goals and performance

Volunteer Experience

  • OSDC 2023, Inc, Canada, ORGANIZED the event setup with the event team., COLLABORATED with the other event staff and volunteers.
  • Kitchen and Silent auction management assistant, ABETTED management team during the primary event day., SUPPORTED for planning, strategizing, creating, and coordinating silent auction.

Training

  • WHIMS Safety Training
  • OHSA Ontario Worker Health and Safety Awareness
  • CPR training

Timeline

Sales Supervisor / Coach

Zara
01.2023 - Current

Assistant Manager

KAPSONS
09.2020 - 10.2022

Centre Administrator

The Bright Future IELTS Centre
09.2019 - 07.2020

Retirement Communities Management -

Algonquin College

Event Management -

Algonquin College

Bachelor of ARTS -

Guru Nanak Dev University

All India Senior Secondary Education -

DR MCMDAV Public School

All India Secondary Education -

SRI GURU HAR KRISHAN PUBLIC SCHOOL

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ASHMITA MAHAJAN