ASHLEY MACDONALD
Lethbridge,AB
Summary
Dedicated Medical Office Assistant experienced in patient needs assessment and healthcare team collaboration. Supported team objectives through efficient management of client intake, care planning, and medication management, enhancing treatment planning and patient care delivery. Delivered emotional support during crisis situations while educating clients on community resources, contributing to their personal and behavioral goal achievement.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Client Support Worker
Fresh Start
Lethbridge, AB
05.2026 - Current
- Managed Fresh Start client intakes and created support plans.
- Supported clients through crisis calls and in-person check-ins.
- Counseled clients to help each understand and overcome personal, social and behavioral problems.
- Provided emotional support and assistance to clients in crisis situations.
- Educated clients on available resources in the community that can help them achieve their goals.
- Assisted with medication management by monitoring side effects and educating patients about proper usage.
- Recorded client notes and updated confidential case files.
Medical Office Assistant
Palliser Medical Clinic
Lethbridge, AB
12.2021 - 07.2025
- Evaluated patients to identify and address wounds, take vitals, ECGs and report to physicians.
- Greet patients and answered the switchboard.
- Used Netcare, Telus Health, and eFax to maintain records of services performed and patients' apparent condition.
- Complete Lab Requisitions, Urine Dips, Assist in Minor Procedures
- Coordinated and processed referrals to physicians to facilitate timely patient care.
- Completed lab requisitions, performed urine dip tests, and assisted healthcare professionals in minor procedures.
Health Care Aide
St. Michael's Health Center
Lethbridge, AB
04.2018 - 02.2021
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Facilitated patient socialization and self-care by leveraging individual strengths to enhance motivation and personal development.
- Used Netcare to maintain records of services performed and the apparent condition of patients.
- Assessed patients to identify and address wounds, behavioral issues, and significant medical symptoms.
- Provided immediate support in emergency and routine situations to assess needs and ensure timely care delivery.
- Provided support in mental health and addictions services
Health Care Aide
Good Samaritan Society
Lethbridge, AB
01.2014 - 01.2018
- Complied with all company-specific guidelines and performed hands-on nursing care for patients under RN supervision.
- Enhanced patients' oral and personal hygiene by assisting with shaving, bathing, and teeth brushing.
- Expanded medication and medical terminology knowledge through targeted research and continuing education.
- Supported patients in dressing, grooming, and feeding, facilitating adaptation to mobility restrictions.
Health Care Aide
Edith Cavell Care Center
Lethbridge, AB
01.2011 - 01.2014
- Monitored vital signs and medication under the supervision of a registered nurse.
- Monitored vital signs and medication under direction of registered nurse, ensuring adherence to care plans.
- Maintained accurate records of client progress and services, reporting changes in client condition to the supervising RN to facilitate timely interventions.
- Provided companionship and personal care to individuals and families during periods of incapacity or disruption, assisting in adjustment to new lifestyles.
Education
Diploma - Medical Office Assistant
Reeves College
Lethbridge, AlbertaCertificate - Alberta Health Care Aide
Training Inc. Vocational School, Learning
Lethbridge, AlbertaHigh School Diploma -
Killarney Collegiate Institute
Killarney, ManitobaSkills
- Client intake
- Care planning
- Medication management
- Mental Health Support
- Proficient in Medical terminology
- Netcare charting
- Patient-focused care
- Behavioral Support
- Client Advocacy
- Cultural competence
- Time management
- Interpersonal Communication
- Conflict resolution
- Vulnerable support
Certification
CPR and First Aid, Clients with Dementia, Whimis, NVCI, Registered in the Health Care Aide Directory
Timeline
Client Support Worker
Fresh Start
05.2026 - Current
Medical Office Assistant
Palliser Medical Clinic
12.2021 - 07.2025
Health Care Aide
St. Michael's Health Center
04.2018 - 02.2021
Health Care Aide
Good Samaritan Society
01.2014 - 01.2018
Health Care Aide
Edith Cavell Care Center
01.2011 - 01.2014
Diploma - Medical Office Assistant
Reeves College
Certificate - Alberta Health Care Aide
Training Inc. Vocational School, Learning
High School Diploma -
Killarney Collegiate Institute