Settlement and human-services professional with over three years of experience in supporting diverse populations facing complex barriers. Skilled in intake, assessment, referrals, and resource navigation, providing community-based support with a trauma-informed, strengths-based approach. Ready to leverage frontline expertise and develop leadership in settlement program coordination.
Work History
Support Worker
1 Year 8 Months
Kids Without Limits | 12.2024 - Current
Support children and youth with developmental disabilities and behavioral challenges using consistent, person-centered support.
Use de-escalation and positive behavior-support strategies while maintaining safety, dignity, and professional boundaries.
Documented daily progress and incidents, collaborating with families and interdisciplinary professionals to ensure comprehensive support and care.
Settlement Worker
5 Months
Catholic Social Services | 09.2022 - 02.2023
Conducted newcomer client intakes, needs assessments, and referrals, ensuring comprehensive service documentation.
Facilitated connections for newcomers to housing, healthcare, employment, and community resources, addressing specific identified needs.
Guided clients through community systems, delivering respectful, culturally responsive, strengths-based support.
Outreach Worker
5 Months
Somali Canadian Women & Children Association | 08.2021 - 01.2022
Provided outreach, advocacy, and community programming to empower vulnerable families.
Facilitated access to mental-health and community resources, effectively reducing barriers for clients.
Facilitated community outreach initiatives to enhance engagement with Somali women and children.
Developed informational materials to promote available resources and services within the community.
Collaborated with local organizations to coordinate events addressing women's health and empowerment.
Student Practicum
4 Months
Africa Centre | 01.2021 - 05.2021
Assisted newcomer families in accessing community-based support, ensuring accurate client documentation completion.
Navigated culturally diverse service environment to connect clients with appropriate resources, fostering inclusion and support.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Education
Settlement Studies Diploma - Settlement worker
NorQuest College | Edmonton | 01-2021
Early Learning and Childcare Certificate - Early Learning and Child Care
MacEwan University | Edmonton | 01-2016
Skills
Newcomer assistance
Client intake
Community resource navigation
Trauma-informed care
Case documentation
Crisis intervention
Multidisciplinary collaboration
Documentation & case notes
Team collaboration
Cross-cultural communication
Accomplishments
Completed a Settlement Studies Diploma at NorQuest College in 2021. This is particularly valuable because it's directly related to newcomer and settlement work.
Completed an Early Learning and Childcare Certificate at MacEwan University in 2016.
Worked as a Settlement Worker with Catholic Social Services, conducting newcomer intakes and assessments, making referrals, completing documentation, and helping newcomers access housing, healthcare, employment and community resources.
Worked as an Outreach Worker with the Somali Canadian Women & Children Association, supporting vulnerable families through advocacy, outreach and community programming and connecting people with mental-health/community resources.
Completed a practicum with the Africa Centre, where she worked with newcomer families and client documentation.
Currently works with Kids Without Limits, supporting children and youth with developmental disabilities and behavioural challenges. She handles de-escalation, documentation and collaboration with families and other professionals.
Has completed First Aid/CPR-C, Mental Health First Aid, Trauma-Informed Care, GBA+, and Domestic Violence & Abuse Prevention training, and holds Alberta Level 1 Early Childhood Educator certification.
Has a valid Alberta Class 5 driver's licence and speaks English and Oromo.
Languages
English
Full Professional
Certification
Standard First Aid & CPR Level C
Mental Health First Aid
Trauma-Informed Care
GBA+
Domestic Violence & Abuse Prevention
Alberta Level 1 Early Childhood Educator
Valid Alberta Class 5 Driver's Licence
Fluent in English and Oromo
Independent & multidisciplinary team experience
Timeline
Support Worker
Kids Without Limits
12.2024 - CurrentRead More
Settlement Worker
Catholic Social Services
09.2022 - 02.2023Read More
Outreach Worker
Somali Canadian Women & Children Association
08.2021 - 01.2022Read More
Student Practicum
Africa Centre
01.2021 - 05.2021Read More
MacEwan University
Early Learning and Childcare Certificate from Early Learning and Child Care
Interecultural Social Worker at La Maisonnée, Organisme d'aides aux immigrantsInterecultural Social Worker at La Maisonnée, Organisme d'aides aux immigrants