Ihssan Abdou Houssein
Ottawa,ON
Summary
Dedicated and compassionate social worker with extensive experience supporting newcomers by delivering guidance, connecting them to essential resources, and advocating for their successful integration into their new society.
Overview
4
4
years of professional experience
Work History
Interecultural Social Worker
La Maisonnée, Organisme d'aides aux immigrants
Montreal, Quebec
10.2023 - Current
- Facilitate the settlement and integration of newcomers in Quebec by providing personalized support to their unique needs. Guide them through the initial stages of immigration, including applications for work or study permits, family allowances, bank account setup, CSQ applications, sponsorship documentation, and diploma equivalency assessments.
- Managed the ICI Jeunesse project, providing comprehensive and t support to young individuals aged between 14 to 25, empowering them to integrate successfully into the society. Delivered active listening, facilitated job search assistance, and organized sports and cultural activities to promote holistic development, and community engagement.
- Member of the Women’s Committee, dedicated to empowering and guiding newcomer women, to foster their integration into the community. Organize activities that address the specific needs of women, creating a supportive space for open expression, meaningful sharing, and mutual exchange.
- Established strategic collaborations and partnerships with local organizations and public services to ensure seamless access to essential resources and services for newcomers.
- Authored comprehensive annual and quarterly reports for donors, organizational stakeholders, and service management, ensuring clarity, accuracy, and alignment with strategic objectives.
End User Service Desk
NFR contractor with Shared Service Canada
Ottawa, Ontario
01.2023 - 10.2023
Customer Service Representative
TD Bank
Ottawa, Ontario
06.2021 - 01.2023
Education
Certificate - Mental Health First Aid
YMCA Quebec
Montreal, QC04-2024
Joint Honours Bachelor in Social Science - Political Science and in Feminist Gender Studies
University of Ottawa
Ottawa, ON06-2022
High School Diploma -
École Secondaire Louis Riel
Ottawa, ON06-2017
Skills
- Fluency in English, French, and Arabic, and intermediate proficiency in Afar and Somali
- Consistently maintain a positive attitude while working independently or as part of a team
- Proven ability to complete assignments efficiently, with minimal supervision
- Skilled in prioritizing tasks, meeting deadlines, and performing effectively under pressure
- Ability to engage with the newcomer community and offer necessary support and assistance
- Capacity to build and sustain strong connections with essential partners and stakeholders
- Computer skills and proficiency with Office 365, PowerPoint, Excel, and social media
- Valid driver's license and access to a vehicle
Volunteer Experiences
Interpretation service to newcomers
OSCISO, Ottawa ON
Virtual tutor- A3 program
Conseil des écoles catholique du centre Est, Ottawa ON
Communication and community development officer
Maison Interlude House, Ottawa ON
References
References available upon request.
Timeline
Interecultural Social Worker
La Maisonnée, Organisme d'aides aux immigrants
10.2023 - Current
End User Service Desk
NFR contractor with Shared Service Canada
01.2023 - 10.2023
Customer Service Representative
TD Bank
06.2021 - 01.2023
Certificate - Mental Health First Aid
YMCA Quebec
Joint Honours Bachelor in Social Science - Political Science and in Feminist Gender Studies
University of Ottawa
High School Diploma -
École Secondaire Louis Riel
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