Deepak Kumar Sharma
Trail,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Walmart
02.2023 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Reviewing reports to establish baseline customer satisfaction levels.
- Managing staffing levels for the customer service counter and other key areas.
- Ensuring associates are adequately trained and up to date on current procedures.
- Overseeing cashiers, filling, and switching up cash registers, scheduling cashiers breaks,
- Various other front-end operations.
Delivery Driver
Panago Pizza
04.2023 - 12.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Certified Senior Sales Associate.
7 Eleven
07.2022 - 11.2023
- Maximized revenue opportunities by identifying untapped markets or customer segments within assigned territory.
- Organized successful in-store events that attracted potential customers, increasing foot traffic and brand awareness.
- Implemented loyalty programs that increased repeat business from existing clientele while attracting new customers as well.
- Supported store operations by ensuring compliance with company policies, maintaining visual merchandising standards, and assisting with inventory control procedures.
- Improved store sales ranking within the district by effectively implementing sales strategies.
- Assisted in training new hires, sharing best practices for effective selling techniques and outstanding customer service.
- Maintained detailed records of customer interactions, purchases, and preferences, enabling more accurate future sales predictions.
Sales Associate
Honda Motors
11.2019 - 03.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintains up to date knowledge of all vehicles, accessories, financing options and promotions.
- Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed.
- Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty,
and servicing requirements. - Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Skills
- Excellent time management skills
- Exceptional interpersonal communication
- MS Office, powerpoint and excel
- Clear driving record of 8 years of driving (including international driving)
- Conflict Management
- Administrative Support
- Valid Driver's License
Timeline
Delivery Driver
Panago Pizza
04.2023 - 12.2023
Customer Service Manager
Walmart
02.2023 - Current
Certified Senior Sales Associate.
7 Eleven
07.2022 - 11.2023
Sales Associate
Honda Motors
11.2019 - 03.2022
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart