Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Arzoo Arora

Calgary,Alberta

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

3
3
years of professional experience

Work History

Banking Advisor

RBC Royal Bank of Canada
01.2023 - 05.2024
  • Facilitated the seamless opening of over 50 personal accounts per month, ensuring compliance with KYC.
  • Managed account transitions and service charges, maintaining an accuracy rate of 98% in fee waivers and account conversions.
  • Oversaw maintenance and servicing of mortgage and loan accounts, contributing to a 15% improvement in turnaround time for processing client requests.
  • Addressed and resolved online banking issues with a 95% first-contact resolution rate, enhancing client satisfaction and reducing repeat inquiries.
  • Successfully enrolled an average of 30 clients per month in digital banking services, promoting self-service and reducing in-branch traffic.
  • Assisted clients with bill payments and ensured uninterrupted functionality of debit cards, contributing to a 4.8/5 average client satisfaction score (CSAT).

Customer and Retail Support Agent

Hinduja Global Solutions (Rogers)
10.2021 - 01.2023
  • Took customer calls and provided support for their inquiries
  • Delivered best-in-class customer service and effectively escalated customer issues
  • Proposed solutions and approaches to remove friction for the customers
  • Performed end-to-end order entry through multiple sales and service order entry tools
  • Called customers to offer new products or programs
  • Reviewed customer accounts and proactively reached out about upgrades or support issues
  • Worked with colleagues to provide better customer service across the organization.

Education

Investment Funds in Canada (IFC) -

CSI

Master of Science (M.S.) - Botany

Punjabi University

Skills

  • Ability to multitask and navigate through computer systems
  • Exceptional listening skills
  • Time management
  • Flexibility and resiliency
  • Willingness to keep learning Research and information gathering skills
  • Digital literacy

Accomplishments

  • Exceeded monthly sales targets by 120% through effective client profiling and cross-selling.
  • Consistently ranked in the top 10% of advisors for product referrals and conversions.
  • Increased digital banking adoption by 30% among clients, reducing branch traffic and improving client convenience.

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

Banking Advisor

RBC Royal Bank of Canada
01.2023 - 05.2024

Customer and Retail Support Agent

Hinduja Global Solutions (Rogers)
10.2021 - 01.2023

Investment Funds in Canada (IFC) -

CSI

Master of Science (M.S.) - Botany

Punjabi University

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Arzoo Arora