PARTEEK BHARDWAJ
Winnipeg,Canada
Summary
Dedicated and results-oriented Contact Centre Representative with over 3 years of experience in customer service and banking environments. Proven expertise in handling customer inquiries, resolving issues, and providing exceptional service. Skilled in maintaining customer satisfaction and building strong client relationships. Seeking to leverage my background in banking and customer service to contribute to the success of Steinbach Credit Union.
Overview
8
8
years of professional experience
Work History
Banking Advisor
RBC Royal Bank
01.2024 - 07.2024
- Provided expert financial advice and support to clients, including account management, loan processing, and investment services.
- Conducted thorough needs assessments to recommend appropriate banking solutions, increasing customer satisfaction and retention.
- Resolved complex customer issues and concerns in a timely manner, ensuring a positive experience and fostering long-term relationships.
- Processed transactions accurately and efficiently, maintaining compliance with bank policies and procedures.
- Educated clients on various banking products and services, driving cross-selling opportunities and meeting sales targets.
Operations Specialist
Skip The Dishes
07.2021 - 07.2023
- Managed high-volume customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolved customer complaints and issues, ensuring a high level of satisfaction and quick resolution of service problems.
- Collaborated with team members to improve service processes and enhance the overall customer experience.
- Utilized CRM systems to track and manage customer interactions and maintain detailed records.
- Assisted in training new staff, sharing best practices and ensuring adherence to company policies.
Assistant Manager Operations
Axis Bank Ltd.
03.2016 - 01.2017
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Streamlined communication channels between departments for better interdepartmental collaboration on projects or initiatives affecting operations.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Ensured compliance with industry regulations, company policies, and safety standards to maintain a secure working environment.
- Interacted well with customers to build connections and nurture relationships.
Education
Post Graduate Diploma in Human Resource -
Manitoba Institute of Trades and Technology
Winnipeg, Manitoba01.2021
Master's Degree in International Business -
Indraprastha University
01.2016
Bachelor's Degree in Science -
Maharshi Dayanand University
01.2013
Skills
- Exceptional communication and interpersonal skills
- Proficient in CRM software and banking systems
- Strong problem-solving abilities and conflict resolution
- Knowledgeable in financial products and services
- Ability to work under pressure and manage multiple tasks
- High attention to detail and accuracy
Timeline
Banking Advisor
RBC Royal Bank
01.2024 - 07.2024
Operations Specialist
Skip The Dishes
07.2021 - 07.2023
Assistant Manager Operations
Axis Bank Ltd.
03.2016 - 01.2017
Post Graduate Diploma in Human Resource -
Manitoba Institute of Trades and Technology
Master's Degree in International Business -
Indraprastha University
Bachelor's Degree in Science -
Maharshi Dayanand University
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