OPEYEMI BLESSING ADETUNJI
Scarborough
Summary
A dedicated customer service professional with solid experience providing diverse customer support in high volume call centre environments. Strong problem-solving skills coupled with initiative and accuracy provide a first-rate experience for the customer and assist the development of strong customer relationships. A self-motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banking Advisor
Royal Bank Of Canada (RBC) - Aston Carter
11.2023 - Current
- Taking inbound calls from RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
- Experience working in a team and metrics-based performance environment-40-60 calls/day
- Be resourceful with the ability to leverage tools and resources to find the right answers, while cultivating and maintaining relationships with partners and clients to work as one RBC team
- Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to RBC partners, as appropriate
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact - everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc
- Contribute to team results by supporting all colleagues to be successful in meeting client needs
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
- Educate and assist clients with using RBC digital capabilities
- Day to day activities include, account opening, assisting with mortgages payments/double payments, pre approvals for credit limits and overdraft protection, help on changing passwords, charge inquiries on credit card
Customer Service Associate
Allianz Global Assistance - Aston Carter
01.2023 - 07.2023
- Learning and understanding company insurance products
- Accessing customer accounts and policy schedules
- Providing customers with detailed information about policies and products
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Managing the customer complaint database
- Send confirmation of coverage emails to customers
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Monitored customer feedback channels, identifying areas of improvement for enhanced service quality
- Kept detailed records of customer interactions to track and resolve issues quickly
Client Service Rep./ Recreational Staff
Downsview Long Term Care, ON
09.2020 - 12.2022
- Interact with diverse customer base in person, online and by phone
- Provide detailed information on services to customers
- Recommend service and wellness package options to meet resident’s needs
- Prepared all email correspondence relating to customer services
- Serve as guides during residents’ outings.
- Organized special events such as holiday parties, creating memorable experiences for guests of all ages
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
Customer Service Representative
Downsview Long Term Care
08.2021 - 12.2021
- Made outbound calls to clients regarding resident
- Conducted remote telephone surveys for market research purposes
- Reports any technical problems to the team leaders to avoid losing respondent
- Onboarding of new residents to the home
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Maintained up-to-date knowledge of product and service changes
Education
Higher National Diploma (HND) - Insurance
The Polytechnic Ibadan
Ibadan, Nigeria01.2014
Ordinary National Diploma (OND) - Insurance
The Polytechnic Ibadan
Ibadan, Nigeria01.2011
Skills
Exceptional organizational, communication, and time management skills
Strong problem-solving skills with ability to learn quickly and understand processes and concepts
Reliable, detail oriented, and enthusiastic
Friendly and professional demeanor
Excellent communication and interpersonal skills
Basic computer skills and knowledge of database software
Financial Services
Microsoft Products Suite
Customer Centric
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Certification
- Electronic Recycling Association (ERA) - 2022
- Gentle Persuasive Approach (GPA) - 2021
- Accounting and Financial Bridging Program - Ontario Employment – Skills for Change Training - 2020
- CPR/AED/First-Aid - National CPR Foundation - 2020
Timeline
Banking Advisor
Royal Bank Of Canada (RBC) - Aston Carter
11.2023 - Current
Customer Service Associate
Allianz Global Assistance - Aston Carter
01.2023 - 07.2023
Customer Service Representative
Downsview Long Term Care
08.2021 - 12.2021
Client Service Rep./ Recreational Staff
Downsview Long Term Care, ON
09.2020 - 12.2022
Higher National Diploma (HND) - Insurance
The Polytechnic Ibadan
Ordinary National Diploma (OND) - Insurance
The Polytechnic Ibadan
- Electronic Recycling Association (ERA) - 2022
- Gentle Persuasive Approach (GPA) - 2021
- Accounting and Financial Bridging Program - Ontario Employment – Skills for Change Training - 2020
- CPR/AED/First-Aid - National CPR Foundation - 2020
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