Arwen Wetmore
Toronto,ON
Summary
Dedicated and passionate second-year Child and Youth student at George Brown College, seeking a potential third-year placement opportunity to further implement and develop skills in supporting children, youth, and families.
Overview
6
6
years of professional experience
Work History
Child and Youth Practitioner Student Kidz Klub
Central Neighbourhood House
09.2024 - Current
- Program planning and facilitation
- Helping program coordinator with admin work
- Prepare/serve snacks
- Build positive rapports
- Conflict resolution
- Incorporated a trauma-informed approach
- Applied an AOP lens
Restaurant & Banquet Server
JW Marriott
02.2022 - 08.2023
- Accurately execute room setups following the floor plans
- Set up tables with fresh linen before every meal period
- Set tables including cutlery, napkin folds, menus, décor, glassware, placed name tags according to seating plan if needed
- Set chairs in correct positioning
- Stocking and report inventory to floor supervisor for linens and supplies for upcoming functions
- Polish cutlery and glassware for consistency and appeal
- Work in a team to execute tasks flawlessly
- Accomplish individual tasks successfully and report to floor supervisor
- Accommodate guest request promptly
- Effectively multi task within a fast-paced environment
- Greet guest with friendliness and professionally
- Work in close collaboration with team members to ensure guest receive high quality service
- Set up queen Mary/ bussing station
- Set coffee, dessert, and water stations, buffets, tray jacks
- Served guest at the buffet and plated dinners
- Clearing guest tables efficiently by following sanitation protocols
Customer Service Representative
Home Hardware
12.2021 - 02.2022
- Provide prompt, efficient and friendly service
- Encompass and learn information about products and services
- Courteously and professionally answer customer queries in person and on the phone
- Restock shelves and periodic rotation of products and merchandise
- Perform cashier duties during busy period of time
Team Member
Tim Hortons
01.2019 - 10.2021
- Provide excellent, personalized and friendly service in drive thru and front counter
- Multi task in a fast-paced environment ensuring order accuracy
- Proactively anticipate guest needs and provide thoughtful service
- Work in coordination with other team members to achieve daily goals
- Perform opening and closing duties
- Follow health and sanitation policies while handling food and drinks
- Train new team members and get them acquainted with the position
- Enforce product rotation to provide always fresh products being delivered to the guests
Education
Advanced Diploma - Child And Youth Care
George Brown College
Toronto, ON04-2026
High School Diploma -
Almaguin Highlands Secondary School
South River06-2022
Skills
- Smart Serve
- CPR Level C
- WHIMIS
- POS
- First Aid Opioid Poisoning
- Worker Health and Safety
- Cultural Competency
- Professionalism & Ethics
- Strong Communication
- AODA Ontario Human Rights Commission
Timeline
Child and Youth Practitioner Student Kidz Klub
Central Neighbourhood House
09.2024 - Current
Restaurant & Banquet Server
JW Marriott
02.2022 - 08.2023
Customer Service Representative
Home Hardware
12.2021 - 02.2022
Team Member
Tim Hortons
01.2019 - 10.2021
Advanced Diploma - Child And Youth Care
George Brown College
High School Diploma -
Almaguin Highlands Secondary School
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