Janise Shahara Bundah
Toronto,Canada
Summary
A highly focused and driven professional with dynamic and cross functional experience. With over 16 years of Customer Service, Sales, marketing and administration experience, seeking to gain employment. Passionate about promoting lasting customer service satisfaction by delivering quality service and unparalleled support. Experience, solution focused orientation and commitment will allow for achievement of organizational and personal growth targets. Highlight of skills Able to work heavy loads under pressure. The ability to work independently or within a team environment Basic computer knowledge skills Detail-oriented with the ability to multi-task in fast paced conditions WHMIS Training and Transportation of Dangerous Goods procedure. CPR certified.
Overview
18
18
years of professional experience
Work History
Courier
ICS Courier
02.2019 - Current
- Safely loaded items onto deliver vehicle to minimize damage while in transit.
- Performed walk around on delivery vehicle before beginning shift to verify safety of vehicle.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Greeted recipients, delivered packages and parcels and acquired proper signatures of all deliveries.
- Drove safety at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
Medical Laboratory Technician (internship)
Alpha Laboratory
11.2017 - 05.2018
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Chemistry.
- Specimen Handling.
- Cytology.
- Microbiology.
- Phlebotomy.
Personal Trainer
Goodlife Fitness
03.2013 - 10.2017
- Designed specific workouts systems for individual clients based on performance ability.
- Trained clients during strength training, cardiovascular exercises and stretching.
- Grew customer base through word-of-mouth referrals based on customers satisfaction and results.
- Met health education and wellness objectives with implementation of new training programs.
Inbound Call Centre Operator
Collections Group of Canada
07.2007 - 04.2008
- Provided first level support in fast paced/ call center environment focused on debt collection.
- Telephonic communication with clients to allow for assessment of collection goals and their ability to remit payment.
- Provided empathy to clients with varying social issues which impacted their ability to remit payment.
- Identified issues, analyzed solutions to problems.
- Met and exceeded set collection targets while supporting clients to access community supports and programs
- Work within tight deadlines and fast-paced atmosphere.
- Manage over 60 calls per day.
Sales Associate
Marciano By Guess
09.2005 - 01.2007
- Provided In Person assessment of client needs in face to face retail environment.
- Engage with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customer with other selections.
- Answered customer questions about sizing, accessories and merchandise care.
Education
Medical Lab Technician -
CJ College
2019
Physiotherapy/Occupational Therapy Assistant Program -
Trios College
Scarborough 2015
Personal Trainer Certificate, Canfitpro - Health And Physical Fitness
Canfitpro
Scarborough, ON01.2007
Skills
- Customer Service
- Courteous
- Issue Escalation
- Customer Data Confidentiality
- Understanding Customer needs
- Data Entry
- Building Customer Trust and Loyalty
- Inbound and Outbound Calling
- Calm and Professional Under Pressure
- Smart Serve
Timeline
Courier
ICS Courier
02.2019 - Current
Medical Laboratory Technician (internship)
Alpha Laboratory
11.2017 - 05.2018
Personal Trainer
Goodlife Fitness
03.2013 - 10.2017
Inbound Call Centre Operator
Collections Group of Canada
07.2007 - 04.2008
Sales Associate
Marciano By Guess
09.2005 - 01.2007
Medical Lab Technician -
CJ College
Physiotherapy/Occupational Therapy Assistant Program -
Trios College
Personal Trainer Certificate, Canfitpro - Health And Physical Fitness
Canfitpro
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