Summary
Overview
Work History
Education
Skills
Accomplishments
Honors Awards
Languages
Certification
Timeline
Generic
Arvin Shojaei-Fard

Arvin Shojaei-Fard

Toronto,ON

Summary

Results-driven IT Specialist with an Honors Bachelor of Science from the University of Toronto. Currently contributing expertise to ACEURFACE Medicine Corporation. In June 2022, transitioned into a role as a Screening Officer at CATSA, demonstrating a commitment to security and safety. Possesses a proven track record as an IELTS Administrator and VCS Invigilator since August 2018, progressing to the role of IELTS Administration Supervisor. Enrolled in a part-time MBA program, showcasing dedication to continuous learning and professional development.

Bringing over 5 years of experience in Customer Service and Conflict Resolution within the post-secondary education sector, adept at handling diverse challenges. Known for a proactive and detail-oriented approach, consistently achieving excellence in various professional domains such as Administration, bookkeeping, project management etc.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Screening Officer

CATSA / ACSTA
11.2023 - Current
  • Enhanced airport security by conducting comprehensive passenger and baggage screenings.
  • Maintained secure environment by promptly identifying potential threats and reporting them to appropriate authorities.
  • Developed strong communication skills by effectively interacting with passengers from diverse backgrounds on daily basis.
  • Worked closely with law enforcement agencies, sharing information about potential threats or suspicious activity as necessary.
  • Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Collaborated with other airport personnel to maintain a seamless flow of passengers through all stages of the travel process.

Administration

IELTS Official
11.2023 - Current
  • Executed pivotal project in administrative work that led to significant enhancements in test administration procedure. Identified areas for improvement, proposed innovative solutions, and successfully implemented changes to streamline processes, resulting in increased efficiency and accuracy in test administration for over 200 tests conducted.

    Collaborated with cross-functional teams to analyze existing workflows, address pain points, and introduce tailored solutions. successful execution of this project not only showcased proactive approach to problem-solving but also demonstrated capacity for project management and ability to drive positive change within organization.

    This hands-on experience further solidified proficiency in backend administration software and illustrated commitment to driving continuous improvement in administrative operations. Looking forward, I am eager to apply these skills and experiences in contributing to future projects and initiatives that advance organizational goals.

IT Manager

ACEURFACE Medicine Corporation
03.2022 - Current
  • As IT Manager, I orchestrate seamless integration of technology to optimize operational efficiency within clinic's infrastructure. responsibilities encompass multifaceted spectrum, ranging from managing clinic phone lines, overseeing computer systems, and implementing robust network solutions.

    In addition to maintaining technological backbone of clinic, I strategically curate clinic's social media exposure and advertisements, ensuring cohesive and impactful digital presence. This involves devising comprehensive strategies to enhance brand visibility, engage with target audience, and promote clinic's services effectively.

    Integral to role is proficiency in software, where I navigate and harness full potential of this healthcare management solution. This involves overseeing software updates, troubleshooting issues, and implementing best practices to optimize utilization of Accuro for streamlined clinic operations.

    In essence, role as IT Manager extends beyond conventional technical duties; I serve as strategic partner in aligning technology with clinic's overarching goals. Through meticulous approach to managing diverse IT facets, I contribute to clinic's success by ensuring technologically advanced, secure, and seamlessly integrated environment.

Seals Auditor

IELTS Official
08.2020 - Current
  • Ensured timely completion of all assigned audits by effectively managing workload and prioritizing tasks based on urgency and importance.

Chief Exam Proctor

IELTS Official
08.2018 - Current
  • 5 years overseeing English assessments, specializing in CD and PB IELTS supervision. Expertise in educational administration, time management, and leadership. Ensuring flawless execution of exam conditions and adherence to regulations, including addressing challenges like missing identification and managing candidate complications. Proficient in handling candidate information discrepancies, organizing tests efficiently, and providing precise information on assessment criteria. Skilled in fast-paced environments, preparing testing venues, and conducting system checks. Customer service background of over 4 years, adept at de-escalating situations with candidates and ensuring satisfaction.

Education

High School Diploma -

Georges Vainer Secondary School
George Vanier Secondary Highschool
05.2017

Honors Bachelor of Science - Human/Medical Genetics

University of Toronto
University Of Toronto Downtown Campus
03.2022

International Master, Chess -

Federation Internationale Des Échecs
Private Coaching
09.2032

Skills

  • Airport Certified Employee - Holder of Security Clearance with Transport Canada/CSIS
  • Management
  • Microsoft Office
  • Customer Service
  • Written Communication
  • Typing
  • Skilled Multi-tasker
  • Organization Skills
  • Online Data Entry
  • Databases
  • Behavioral observations
  • Security station experience
  • Team Development
  • Project Coordination
  • Document Preparation
  • Bookkeeping
  • Materials Distribution
  • Attention to Detail

Accomplishments

  • PysU Chess Competition (University of Toronto Physics Student Association):Participated in the PysU Chess Competition in April 2022, representing the University of Toronto. Achieved first place in a series of games over Lichess, attaining an impressive 2430 Elo at the time. Acknowledged as an Arena International Master, as evidenced by FIDE profiles (Arena FIDE Master). (https://ratings.fide.com/profile/329093928).
  • Grade 8 Piano Performance and Theory (Trinity College of Music, London):Successfully attained Grade 8 in both piano performance and theory, showcasing dedication to musical excellence. Awarded by Trinity College of Music, London in November 2013.
  • Science and Technology Award (Pimlico Academy, London):Recognized for excellence in science and technology at Pimlico Academy in March 2011, highlighting early commitment and proficiency in STEM disciplines.
  • Graduate Music Award :Received the Graduate Music Award from George Vainer Secondary School in June 2017, a testament to outstanding musical achievements and contributions.
  • Led and supervised a team of staff members in the comprehensive coordination and administration of IELTS Tests, consistently adhering to Cambridge English and IDP rules and procedures. Over the years, successfully facilitated the administration of more than 500 tests, impacting over 10,000 individuals. Demonstrated a commitment to maintaining high standards in test delivery, customer service and ensuring a smooth testing experience for candidates.
  • Managed all day-to-day IT operations of a medical clinic, overseeing the seamless functioning of servers and ensuring the smooth operation of critical technological infrastructure. Implemented robust systems for data management, security, and privacy, contributing to the efficiency of healthcare delivery. Proactively addressed and resolved IT issues, minimizing downtime and optimizing the clinic's technological capabilities.

Honors Awards

  • Ontario honors student diploma, TDSB, 06/2017
  • Grade 8 piano performance and theory, Trinity college of music, london, 11/2013
  • Science and technology award, Pimlico academy, london, 03/2011
  • Graduate Music Award, Ms Alex Klenman, 06/2017
  • Honors bachelor of science, University of Toronto, 05/2021
  • PysU Chess competition. 2022 university of Toronto l, Physics Student Association, 04/2022

Languages

English
Native or Bilingual
Farsi
Native or Bilingual

Certification

  • Bloomberg Market Concepts, Bloomberg, keJFtHjn64rUzpTVWBziBUc2
  • Arena International Master, https://ratings.fide.com/profile/329093928
  • Arena FIDE Master, https://ratings.fide.com/profile/329093928
  • Arena Candidate Master, https://ratings.fide.com/profile/329093928

Timeline

Screening Officer

CATSA / ACSTA
11.2023 - Current

Administration

IELTS Official
11.2023 - Current

IT Manager

ACEURFACE Medicine Corporation
03.2022 - Current

Seals Auditor

IELTS Official
08.2020 - Current

Chief Exam Proctor

IELTS Official
08.2018 - Current

High School Diploma -

Georges Vainer Secondary School

Honors Bachelor of Science - Human/Medical Genetics

University of Toronto

International Master, Chess -

Federation Internationale Des Échecs

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Arvin Shojaei-Fard