Tina Mai
Toronto,ON
Summary
Motivated university student with a passion and experience for excellent customer service, pursuing marketing and content creation opportunities. A friendly and hardworking employee with solid communication, organizational and interpersonal skills. Seeks opportunities to learn new skills, work in like-minded spaces and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Digital Marketing Coordinator
SGreenGolf Inc.
10.2024 - Current
- Created content for social media channels, ensuring alignment with brand voice and goals, and increasing engagement rates.
- Developed visually engaging marketing materials to support product launches and promotions.
- Analyzed market trends and consumer insights to inform strategic marketing decisions.
- Managed oemail marketing initiatives using Mailchimp, increasing subscriber retention through targeted messaging.
- Developed creative assets such as infographics, blog posts, videos and more using Canva and CapCut to enhance overall content strategy effectiveness.
Figure Skating Coach
Toronto Cricket Skating And Curling Club
09.2022 - Current
- Demonstrated principles and basics of skating.
- Managed private/semi-private and group (each 7-10 skaters) coaching sessions.
- Analyzed element execution of skaters and provided constructive feedback, explaining correct and incorrect techniques.
- Improved skaters' jumping, spin, twist and turn techniques with consistent coaching and demonstrations.
- Developed lesson plans and delivered effective and engaging coaching sessions to improve performance.
Product Guide
Arc'teryx
11.2023 - 04.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business.
- Implemented visual merchandising strategies to improve product visibility and appeal.
- Supported in managing BOH inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
Boutique Associate
Aritzia
09.2022 - 04.2023
- Listened to customer needs and desires to identify and recommend optimal products through product knowledge.
- Maintained store organization and cleanliness in fast-paced environment.
- Prepped and obtained products from fitting rooms back onto sales floor in timely manner to boost sales
- Stocked merchandise, clearly labeled items, and arranged according to size or colour.
- Supported cash team with prepping and wrapping customer purchases, including making over 100 holiday gift boxes.
Co-Captain
TMU Varsity Figure Skating
09.2022 - 03.2023
- Maintained poise and optimism, bouncing back quickly in negative situations to best support teammates and increase leadership credibility.
- Collaborated with other co-captain for collective insights on chemistry, goals and mindset, working together to co-lead team.
- Sustained team chemistry by organizing team bonding events.
- Managed time effectively while travelling for competitions and attending practices and classes.
- Promoted positive attitude and competitive spirit during training and competition days.
- Developed and maintained key relationships with fellow athletes, coaching staff, and school administrators.
Volunteer
Ontario PC Party - Adam Pham Campaign
02.2018 - 10.2019
- Assisted with special events for Adam Pham campaign in preparation for ON election.
- Applied strong interpersonal communication skills to convey campaign information to others.
- Spoke with target communities to boost outreach and highlight future plans.
- Assisted supervisors with flyer/canvass drop-offs and office responsibilities.
Education
Bachelor of Arts - Professional Communication
Toronto Metropolitan University
Toronto, ON06-2027
Skills
- Leadership
- Strong Communication and Interpersonal Skills
- Organization, Multitasking and Time Management
- Teamwork and Collaboration
- Video editing
- Social media marketing
- Audience engagement
- Detail Oriented
- Critical Thinking
- Issue and Conflict Resolution
- Customer Service
- Flexible and Adaptable
Language Skills
- English - Native/Bilingual Proficiency
- Vietnamese - Native/Bilingual Proficiency
- Russian - Limited Working Proficiency
Timeline
Digital Marketing Coordinator
SGreenGolf Inc.
10.2024 - Current
Product Guide
Arc'teryx
11.2023 - 04.2025
Figure Skating Coach
Toronto Cricket Skating And Curling Club
09.2022 - Current
Boutique Associate
Aritzia
09.2022 - 04.2023
Co-Captain
TMU Varsity Figure Skating
09.2022 - 03.2023
Volunteer
Ontario PC Party - Adam Pham Campaign
02.2018 - 10.2019
Bachelor of Arts - Professional Communication
Toronto Metropolitan University
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