Harinder Pal Singh Virdi
Surrey,BC
Summary
Driven and initiative-taking individual looking to take on a new endeavor to adapt to the Canadian workforce and excel to reach new heights of experience and knowledge. Charismatic professional seeking customer service and sales-focused role with a knack for organization and fast learning skills.
Overview
9
9
years of professional experience
Work History
Screening Officer
Canadian Air Transport Security Authority (CATSA)
08.2025 - Current
- Maintained professionalism under pressure, responding calmly and decisively to potential threats or crisis situations.
- Ensured safety of travelers by diligently following established screening procedures and protocols.
- Provided exceptional customer service by addressing passenger concerns professionally while maintaining focus on their safety at all times.
- Continuously updated knowledge base regarding changes in international aviation regulations and guidelines, ensuring full compliance at all times.
Customer Service Agent (Casual)
WESTJET AIRLINES
07.2022 - Current
- Effectively manage escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Responsible for the smooth flow of the passengers in the airport area.
- Checking all the prerequisites of the travelers to ensure maximum level of security.
- Observing, identifying and reporting any possible threat or hazard in the workplace.
- Resolving all documentation related queries of passengers.
- Maintaining workplace communication and coordination in employees to get better outcome.
Case Filing Executive
VENTURA IMMIGRATION CONSULTANTS LTD.
07.2023 - 05.2025
- Scheduling and attending appointments.
- Receive documents and organize them for the immigration visa purposes.
- Keep record of the updates in field and issue circulars to team members.
- Communicating with clients in person, email and telephone from domestic and overseas.
- Organizing staff meeting and recording data and implementing at workplace.
- Attend seminars and conferences nationally convened by IRCC.
- Keep track record of call-log, office supplies and electronic appliances.
Facilitating and Managing Institute Operation
APEX IELTS AND SPOKEN ENGLISH CLASSES
04.2020 - 06.2022
- In charge of using a high level of planning and organization to meet company goals, develop people and run an efficient team.
- Setting departmental objectives, work schedules, budgets, policies and procedures. Monitoring the appearance, standard and performance of all staff members.
- Maintaining good communication and working relationships with all institute departments, conducting regular staff reviews.
- Initiated marketing campaigns including email, print, digital, outdoor and social media analysis, crafted concepts and content for journal advertisements, and direct mail campaigns.
Lead Supervisor and Instructor
SHINE OVERSEAS IELTS AND IMMIGRATION
09.2019 - 03.2020
- Managing the bookkeeping and other IELTS-related resources.
- Handling clients seeking to enrol in courses.
- Developing new work schedules to assist the students as well as teachers.
- Revising job responsibilities to get maximum output out of co-workers.
- Training novices to fit their job roles.
- Minimizing financial expenses without sacrificing quality at work.
- Organizing and participating in field trips to promote business.
- Co-ordinating with the Immigration department chief for smoother workplace operations.
Lead Supervisor and Instructor
EXTRA LEARNING IELTS INSTITUTE
11.2018 - 08.2019
- Managing the bookkeeping and other IELTS-related resources.
- Handling clients seeking to enrol in courses.
- Developing new work schedules to assist the students as well as teachers.
- Revising job responsibilities to get maximum output out of co-workers.
- Training novices to fit their job roles.
- Minimizing financial expenses without sacrificing quality at work.
- Organizing and participating in field trips to promote business.
- Co-ordinating with the Immigration department chief for smoother workplace operations.
Site Engineer (Civil)
HI-TECH CONSTRUCTIONS
05.2016 - 10.2018
- Understanding, planning and implementing the structural drawings.
- Managing workforce and innovating techniques to get maximum outcome.
- Maintaining and restocking site construction materials.
- Co-ordinating with clients and the sellers for quality checks.
- Maintaining financial records of company and attendance registers.
Education
Post Graduate Diploma - Computer Application
I.K. Gujral Punjab Technical University
Kapurthala, Punjab05.2020
Bachelors - Civil Engineering
Punjab Technical University
Kapurthala, Punjab05.2016
Senior Secondary Examination (10+2) - Non-Medical
Punjab School Education Board
03.2012
Skills
- Extensive Training Facilitation Experience
- Human Resource and Management Experience
- Coordination and Organization Skills
- Marketing Sales and Customer Service Skills
- Minimizing financial spending
- Time management
- Strong multilingual communication skills
- Public safety awareness
- Professionalism and integrity
- Advanced communication techniques
Hobbies and Interests
Solving crossword puzzles, Traveling and learning new cultures and customs, Long drives
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Screening Officer
Canadian Air Transport Security Authority (CATSA)
08.2025 - Current
Case Filing Executive
VENTURA IMMIGRATION CONSULTANTS LTD.
07.2023 - 05.2025
Customer Service Agent (Casual)
WESTJET AIRLINES
07.2022 - Current
Facilitating and Managing Institute Operation
APEX IELTS AND SPOKEN ENGLISH CLASSES
04.2020 - 06.2022
Lead Supervisor and Instructor
SHINE OVERSEAS IELTS AND IMMIGRATION
09.2019 - 03.2020
Lead Supervisor and Instructor
EXTRA LEARNING IELTS INSTITUTE
11.2018 - 08.2019
Site Engineer (Civil)
HI-TECH CONSTRUCTIONS
05.2016 - 10.2018
Bachelors - Civil Engineering
Punjab Technical University
Senior Secondary Examination (10+2) - Non-Medical
Punjab School Education Board
Post Graduate Diploma - Computer Application
I.K. Gujral Punjab Technical University
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