David Omari-Mensah
Brantford,ON
Summary
Accomplished professional with a proven track record at CATSA, adept in behavioral analysis and customer service. Expertise in security protocols and stress tolerance, enhancing team efficiency and problem-solving. Demonstrated ability to lead and collaborate, significantly improving operational outcomes.
Overview
5
5
years of professional experience
Work History
Screening Officer
CATSA
02.2023 - Current
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Merchandiser
Costco Wholesale Corp
09.2020 - 01.2021
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks by size, style, and color.
Crew Leader
Young Guns Container Crew
08.2019 - 09.2020
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Pitched in to help with various job tasks, fill in for sick employees and complete workload requested from our contractors
- Trained employees in safe practices and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Managed a team consisting of 2-5 members.
Education
GED -
Humber College
Toronto, ON08.2022
High School Diploma -
Applewood Heights Secondary School
Mississauga, ON06.2019
Skills
- Security station experience
- Customer service and assistance
- Behavioral analysis
- Integrity and Honesty
- Collaboration and Teamwork
- Problem-solving abilities
Languages
English
Native or Bilingual
Timeline
Screening Officer
CATSA
02.2023 - Current
Merchandiser
Costco Wholesale Corp
09.2020 - 01.2021
Crew Leader
Young Guns Container Crew
08.2019 - 09.2020
GED -
Humber College
High School Diploma -
Applewood Heights Secondary School
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