ARUN KUMAR N.P

Leadership and Team Management Compliance and Regulation Customer Service and Sales Inventory and Merchandising Financial and Reporting Marketing and Community Engagement Problem Solving and Conflict Resolution

• Oversaw daily operations of the cannabis store, ensuring compliance with all local regulations and store policies.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Supervised a team of 10 employees, providing leadership, motivation, and performance evaluations to ensure high levels of customer service and operational efficiency.
• Developed training programs for new staff, ensuring they understood both product knowledge and regulatory requirements.
• Coordinated staff schedules, managed shifts, and maintained adequate staffing levels to optimize store performance and customer experience.
• Ensured compliance with local, state, and federal cannabis laws, including age verification, product tracking, and reporting requirements.
• Maintained accurate records of all sales, employee activities, and inventory to meet regulatory standards and audits.
• Enhanced customer satisfaction by providing expert advice on cannabis products, educating clients on their benefits, and addressing any concerns.
• Managed customer inquiries, resolving issues related to products, transactions, and store policies to maintain a positive store reputation.
• Developed and implemented sales strategies to increase customer engagement, boost sales, and exceed revenue targets.
• Managed inventory by tracking stock levels, placing orders with suppliers, and ensuring timely replenishment of products.
• Optimized product displays to ensure a visually appealing, organized, and customer-friendly store environment.
• Analyzed sales trends and customer preferences to make informed decisions about product offerings and stock levels.
• Collaborated with marketing teams to create promotions, events, and campaigns to drive foot traffic and sales.
• Built relationships with local organizations to enhance the store's presence in the community and promote positive brand awareness.
• Resolved conflicts with customers and staff in a professional manner, ensuring smooth store operations and maintaining a positive work environment.
• Handled difficult situations, including product returns and disputes, while adhering to company policies and ensuring customer satisfaction.

• Setting up target for sales and promotion
• Prioritizing tasks and establish schedules to maintain a uniform workload among the team members
• Transaction Monitoring as per process guidelines
• Identifying and highlighting the risk in the process and suggesting solutions for efficient functioning
• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Understand sales team order submission request and create quotations
• Interact with sales team through phone calls, chat and emails to know about additional requirements
• Validate non-standard product discounts and subscriptions
• Update and maintain end-user details
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.

• Clarify query from customers on retail sales offers (NETGEAR pdts) and explain the terms and conditions along with support for configurations
• Answer phone calls and respond to emails from customers on various products
• Guide customers on support plans for different contracts and support on the same
• Circulate information to the team on process updates and changes as per sales head office
• Claim document validation and approving/upgrading the support plans for the customers
• Provide claim status upon request from the customers
• Provide sales and incentive data reports on regular basis and on request to the sales team
• Maintain and update customer details
• Participated in trade shows and industry events to expand network connections and generate leads.
• Analyzed data trends in order to anticipate future challenges or opportunities within the market segment.