Annica Drinovz
Chilliwack,B.C.
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dependable and hardworking, skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Budtender
Seed & Stone Dispensary
Chilliwack
07.2023 - Current
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Managed efficient cash register operations.
Veterinary Client Care Receptionist
Valley Veterinary Services
09.2022 - Current
- Maintained office and waiting room, keeping common areas clean and tidy.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Kennel Assistant
Posh Paws City Kennel
Chilliwack
05.2018 - 09.2023
- Cross-trained and provided back up for customer service managers.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Completed animal intakes to board animals, labeling all home items and toys properly.
- Recorded information such as feeding schedules, appearance, and behavior of boarded pets during their boarding.
- Kept cages, kennels, play yards and grooming areas neat and clean.
Veterinary Assistant/Receptionist
South Fraser Animal Hospital
01.2021 - 09.2022
- Fielded phone calls from pet owners, answered questions, and took messages for veterinarians.
- Confirmed appointments, communicated with clients, and updated client records
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Educated clients on post-surgical care and nutrition
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Maintained office and waiting room, keeping common areas clean and tidy.
Housekeeper
Sodexo Canada
03.2020 - 02.2021
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote a sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff
- Adhered to professional house cleaning checklist.
Education
High School Diploma -
Chilliwack Secondary School
Chilliwack, BC06.2021
Skills
- Attention to Detail
- Product and Service Knowledge
- Decision Making
- Good Telephone Etiquette
- Multi-Line Phone Systems
- Data Entry
- Organization and Time Management
- Problem-Solving
- Reliable and Punctual
- Computer Proficiency
- Payment Processing
- Digital File Transmission
- POS System Operation
- Customer Education
- Restocking Inventory
Certification
- Selling it Right
- Serving it Right
- Class 5 Driver's License
- First Aid Course
- Food Safe
References
References available upon request.
Timeline
Budtender
Seed & Stone Dispensary
07.2023 - Current
Veterinary Client Care Receptionist
Valley Veterinary Services
09.2022 - Current
Veterinary Assistant/Receptionist
South Fraser Animal Hospital
01.2021 - 09.2022
Housekeeper
Sodexo Canada
03.2020 - 02.2021
Kennel Assistant
Posh Paws City Kennel
05.2018 - 09.2023
High School Diploma -
Chilliwack Secondary School
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