ARUN SUNNY
Edmonton,CA
Summary
Seasoned Business Analyst offering 5 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Coordinator
Intelcom
11.2023 - Current
- Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
- Inspected merchandise for damage and accuracy against order documents.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
- Consulted with customers about delivery and order preparation requests.
- Scan the packages using the 'progression live' application.
- Support sorting of the packages based on sequence number for delivery.
- Verify the sorted packages with the manifest log and load the packages.
- Deliver the packages to clients and update the delivery in the Intelcom mobile application.
- Client interaction and query clarifications.
Senior Business Analyst
Experion Technologies
02.2023 - 11.2023
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conduct reviews with stakeholders with attention to detail and identify use cases and develop business solutions.
- Perform complex data analysis, develop policies, and implement policies for information systems.
- Sketch the wireframes in Figma/ Balsamiq to facilitate better communication of requirements and collaborate with the UX/UI team for detailed designs with enhanced usability.
- Develop process flows and visualization of various business processes using Miro.
- Discuss and demonstrate the analytical findings with stakeholders and maintain good relations.
- Brainstorm and manage the scrum backlog with requirement tasks.
- Collaborate with different cross-functional groups: UI/UX, Frontend and Backend Developers, DevOps, and QA for progress in the development.
Business Analyst
Experion Technologies
02.2022 - 01.2023
- Detailed documentation of functional, and non-functional requirements using Confluence, JIRA, and MS Azure
- Collaborated with cross-functional team for backlog grooming, sprint planning, daily stand-ups, and retrospectives.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Implemented business intelligence solutions to increase operational efficiency.
Associate Business Analyst
Experion Technologies
07.2019 - 01.2022
- Document business requirements as user stories including acceptance criteria with user interfaces
- Conduct meetings, presentation of findings with different groups.
- Perform quality assurance activities.
- Researched competitors to build report of rising trends in markets.
- Exercised critical thinking to resolve errors in reports.
- Organized daily tasks for better efficiency and use of resources.
- Reduced company expenses, conducting in-depth cost-benefit analyses on key projects.
- Conducted SWOT analysis to identify opportunities for growth and crafted tailored action plans accordingly.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
Education
MBA - Information Systems, Marketing and Finance
Mahatma Gandhi University
India06.2019
Bachelor of Computer Applications - Computer Science
Mahatma Gandhi University, India
India05.2017
Skills
- Extensive experience in analyzing and documenting business requirements and system functional specifications including Use Cases
- Focused Business Analyst with exceptional planning and implementation capabilities
- Business Analyst versed in data mapping and user acceptance testing and solving complex problems in high-pressure environments
- Well-versed in the facilitation of Joint Requirement Planning (JRP)
- Extensive experience working on various phases in the Software Development Life Cycle of the project (SDLC)
- Have a good understanding of application development projects involving Agile and Waterfall Methodologies
- Excels at cultivating, managing, and leveraging client relationships
- Skilled in conducting Joint Application Design (JAD), customer interviews for various business processes
- Team player with strong analytical, interpersonal, communication, and problem-solving skills
- Ability to handle simultaneous projects, meet critical deadlines, and timely execution of several projects
- Documented process flows and developed requirements for functional improvements and enhancements
- Excellent verbal and written communication
Accomplishments
- Recognized for managing multiple projects, tasks and resolving complex problems on time.
- Certified Scrum Product Owner (CSPO) – Verification of badge at: https://bcert.me/sttxwuqoe
- 15+ certifications from various e-learning platforms.
Technical Skills And Tools
Business Requirement Analysis, Requirements Management, Product Management, Product Roadmap, UI/UX Design, Scrum Framework, Process Modelling, Cost Estimations, Task Prioritization, Problem Solving, Agile Practices, Software Development Life Cycle (SDLC), Develop and Maintain SLAs, Reporting, JIRA, Confluence, MS Azure DevOps, Figma, Power BI, Salesforce, Balsamiq, Miro, MS Excel, MS Word, MS PowerPoint, MS Visio, G-Suite/ Google Workspace, Lucid Chart, Programming Languages: SQL
Languages
English
Full Professional
Certification
- Certified Scrum Product Owner (CSPO).
- 15+ various e-learning platform certifications.
Software
MS Excel
MS Word
MS PowerPoint
JIRA
Confluence
MS Azure
Aha
Miro
Figma
Lucid Chart
Invision
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureCareer advancementPersonal development programsTeam Building / Company RetreatsWork-life balanceTimeline
Delivery Coordinator
Intelcom
11.2023 - Current
Senior Business Analyst
Experion Technologies
02.2023 - 11.2023
Business Analyst
Experion Technologies
02.2022 - 01.2023
Associate Business Analyst
Experion Technologies
07.2019 - 01.2022
MBA - Information Systems, Marketing and Finance
Mahatma Gandhi University
Bachelor of Computer Applications - Computer Science
Mahatma Gandhi University, India
- Certified Scrum Product Owner (CSPO).
- 15+ various e-learning platform certifications.
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