Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Certification
Timeline
BusinessAnalyst

Emuobo Eruvbedede

Edmonton,AB

Summary

Business professional with comprehensive background in analyzing complex data to drive strategic initiatives. Known for enhancing operational efficiency and supporting decision-making processes through detailed analysis. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Proficient in data modeling and process improvement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Analyst

Brock Canada
03.2023 - 02.2025
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
  • Optimized workflow processes to enhance overall productivity and achieve operational excellence.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
  • Conducted market research studies to provide valuable insights for strategic planning initiatives.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
  • Conducted in-depth market research to identify emerging trends, enabling strategic planning and forecasting.
  • Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
  • Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
  • Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
  • Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
  • Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
  • Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
  • Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
  • Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
  • Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
  • Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
  • Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
  • Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
  • Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
  • Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
  • Supported successful product launches with detailed market analysis and competitive positioning strategies.
  • Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
  • Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Utilized data visualization techniques to present and explain complex data sets.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Generated standard and custom reports to provide insights into business performance.
  • Created dashboards to monitor and track key performance indicators.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Created data models to support decision-making processes.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Optimized data access and storage to improve performance of analytics systems.
  • Developed and implemented data governance policies and procedures.
  • Deployed predictive analytics models to forecast future trends.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Designed and developed data pipelines to acquire, clean and process data.
  • Assisted with creating data cubes and OLAP models to improve data analysis.

Senior Project Management Analyst

Government of British Columbia
03.2022 - 03.2023
  • Maintained compliance with industry regulations by ensuring that all necessary permits were obtained before commencing work on projects.
  • Effectively resolved conflicts among team members or stakeholders, promoting collaborative problem-solving approaches that yielded positive results.
  • Reduced project costs through effective resource allocation and budget monitoring.
  • Established strong working relationships with clients, fostering trust and open communication throughout the duration of projects.
  • Spearheaded process improvements resulting in increased efficiency across multiple departments involved in the project lifecycle.
  • Facilitated cross-functional collaboration for successful completion of complex projects.
  • Conducted thorough market research to inform decision-making processes during project planning stages.
  • Enhanced team productivity with regular progress reviews and efficient communication strategies.
  • Ensured accurate forecasting of resource requirements by meticulously tracking activities against the established timeline.
  • Conducted post-project evaluations for continuous learning and improved future performance in similar engagements.
  • Improved project efficiency by streamlining processes and implementing best practices in project management.
  • Implemented continuous improvement initiatives by analyzing past project performance data and incorporating lessons learned into future projects.
  • Increased stakeholder satisfaction by delivering projects on time and within budget.
  • Coordinated efforts among multidisciplinary teams, enabling seamless execution of critical tasks within tight deadlines.
  • Mentored junior team members in applying best practices in project management, contributing to a high-performing team environment.
  • Streamlined reporting procedures to provide timely updates on project progress to stakeholders.
  • Optimized project outcomes by identifying risks early and implementing mitigation plans.
  • Evaluated vendor proposals for cost-effectiveness, quality, and alignment with overall project goals.
  • Developed comprehensive project documentation to ensure clear understanding of scope, objectives, and deliverables among all stakeholders.
  • Managed change requests effectively to minimize disruptions while remaining focused on achieving desired outcomes.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Managed projects from procurement to commission.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Facilitated workshops to collect project requirements and user feedback.

Financial Business Analyst

Government of British Columbia
02.2020 - 03.2022
  • Enhanced decision-making capabilities by providing clear, concise reports on key performance indicators and financial trends.
  • Developed insightful executive presentations for board members, highlighting financial trends and offering strategic solutions to improve overall performance.
  • Implemented robust internal controls to maintain regulatory compliance, minimizing audit findings and mitigating risks associated with noncompliance.
  • Optimized working capital management by monitoring cash flow projections and recommending adjustments as needed to maintain liquidity requirements.
  • Contributed to the development of long-term strategic plans, incorporating financial projections and industry trends to guide future business decisions.
  • Improved financial forecasting accuracy by conducting detailed business analysis and implementing strategic recommendations.
  • Partnered with sales teams to analyze product pricing structures, leading to more competitive offerings that drove revenue growth.
  • Collaborated with cross-functional teams to identify areas of improvement and develop actionable strategies to optimize operations.
  • Facilitated the annual budgeting process, collaborating closely with department heads to gather input and align resources against strategic priorities.
  • Increased profitability through the identification and elimination of inefficiencies within company processes, applying Lean Six Sigma methodologies.
  • Streamlined budgeting processes for increased efficiency and cost savings, utilizing advanced financial modeling techniques.
  • Supported merger and acquisition activities with comprehensive due diligence, resulting in successful transactions and integrations.
  • Provided ad-hoc analyses for senior leadership team members, aiding in data-driven decision making on critical business issues.
  • Trained junior analysts on essential analytical tools and methodologies, fostering a culture of continuous learning within the finance team.
  • Reduced financial risk exposure by performing thorough credit analysis on potential clients and recommending appropriate actions.
  • Assisted in the preparation of detailed risk assessments for potential investments, enabling informed decision-making on portfolio allocation.
  • Enabled seamless integration of acquired companies into existing financial systems by guiding post-acquisition transition efforts.
  • Assessed competitors'' performance through industry benchmarking studies, identifying best practices for potential implementation within the organization.
  • Managed monthly financial closing processes, ensuring accuracy and timeliness in reporting results to senior leadership.
  • Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
  • Created and maintained precise and accurate models, charts and reports.
  • Assisted in preparation of presentations, data tables and other documents for investor meetings.
  • Participated in client meetings to discuss financial analysis and investment strategies.
  • Generated comprehensive reports on portfolio performance and risk assessment.
  • Developed financial projections and forecasts to guide investment decisions.
  • Conducted due diligence on potential investments and presented findings to investors.
  • Researched macroeconomic, industry and company-specific data to inform investment decisions.
  • Presented oral and written reports on general economic trends, individual corporations and entire industries.
  • Created financial strategies to optimize portfolio performance and reduce risk.
  • Developed financial models to assess potential investments and identify potential risks.
  • Monitored market trends and news to identify emerging opportunities.
  • Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
  • Evaluated performance of existing investments and adjusted accordingly.
  • Coordinated with financial advisors to develop long-term investment strategies.
  • Reviewed and analyzed project spending throughout project life cycle.
  • Improved emergency resolution processes to save time.
  • Developed trading strategies to maximize returns on investments.
  • Helped clients make optimal decisions on amounts and timing of capitalization.
  • Assisted companies with choosing and timing investments for optimal results.
  • Orchestrated client-centered financial packages factoring in current market trends.

Branch Manager

Easyfinancial Services
08.2018 - 02.2020
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
  • Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
  • Negotiated with vendors to secure cost-effective solutions for branch operations, significantly lowering overhead costs.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Facilitated seamless integration of new financial products, broadening portfolio offered to clients.
  • Pioneered adoption of mobile banking services, expanding customer access and convenience.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Implemented rigorous risk management protocols, safeguarding against potential financial threats.
  • Optimized operational efficiency by adopting cutting-edge banking technologies, resulting in smoother transaction processes.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
  • Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
  • Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
  • Complied with established internal controls and policies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Utilized financial software to prepare consolidated financial statements.
  • Created financial dashboards to provide insights into key performance indicators.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Supported financial director with special projects and additional job duties.
  • Designed and maintained financial models to identify and measure risks.
  • Collaborated with C-level executives and stakeholders to develop long-term financial plans.
  • Created and managed financial models to evaluate corporate investments and acquisitions.

Financial Services Consultant

Easyfinancial Services
10.2017 - 08.2018
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Educated and worked with clients on ROI terms to find accurate solutions.
  • Targeted accounts at senior and executive levels and secured funding for future initiatives.
  • Liaised with customers and funding sources to identify and remove roadblocks to business funding.
  • Maintained a high level of confidentiality when handling sensitive client information, adhering to strict data security protocols at all times.
  • Participated in continuous professional development opportunities to keep abreast of regulatory changes impacting the financial services industry.
  • Managed client relationships, ensuring satisfaction through regular communication and proactive problemsolving.
  • Developed targeted marketing campaigns to attract new clients, resulting in increased revenue and business growth.
  • Mentored junior consultants, sharing expertise in financial planning techniques and best practices for client success.
  • Improved client financial strategies by conducting comprehensive assessments and recommending tailored solutions.
  • Increased portfolio performance for clients by developing customized investment plans based on individual risk tolerance and goals.
  • Provided support during times of market volatility by offering objective guidance grounded in long-term financial goals rather than short-term fluctuations.
  • Developed new business opportunities by networking, attending industry events, and delivering exceptional service to existing clients.
  • Enhanced overall client experience by consistently providing timely, accurate, and relevant information during meetings and consultations.
  • Negotiated favorable terms for clients on various financial products, such as loans or insurance policies.
  • Assisted with the preparation of financial reports for clients, providing clear explanations regarding their investment performance and overall portfolio health.
  • Evaluated client risk profiles using advanced software tools before making investment recommendations tailored specifically towards individual needs.
  • Delivered comprehensive tax planning services to minimize liabilities while maximizing deductions for eligible expenses.
  • Educated clients on a wide range of topics including retirement planning, college savings strategies, estate planning considerations, and more.
  • Collaborated with cross-functional teams to develop innovative products that met the unique needs of diverse clientele.
  • Analyzed economic indicators to develop informed forecasts on market changes, advising clients accordingly for strategic decision-making purposes.
  • Articulated client solutions in terms of ROI.
  • Streamlined internal processes and improved efficiency by implementing new software tools and organizing team training sessions.
  • Assisted clients in achieving their financial objectives with sound wealth management advice and personalized planning.
  • Conducted thorough market research to stay informed on industry trends, providing valuable insights to clients during consultations.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Maintained updated records of all financial transactions to support traceability.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Discussed financial options with clients and provided informed suggestions.
  • Networked to identify potential new clients and expand geographic territories.
  • Created and implemented strategic trading approaches.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Developed advanced product knowledge to share current information while generating and delivering products quotes.
  • Prepared contracts and related documentation according to strict standards.
  • Completed trades on [Type] energy derivatives, increasing profits [Number]%.
  • Supported businesses setting up joint ventures with investors in [Type] markets.
  • Used data-driven approach to project [Type], [Type] and [Type] factors and make successful trading plans.

Customer Service Representative

Wilson Transportation
06.2017 - 10.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.

Customer Service Sales Representative

Little Caesars Pizza
08.2016 - 06.2017
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Contributed to positive team culture, driving motivation and productivity among peers.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
  • Customized sales pitches to match customer needs, leading to higher conversion rates.
  • Utilized CRM software to manage customer interactions and follow up on sales opportunities.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Assisted in training of new hires, sharing best practices and company policies.
  • Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
  • Increased repeat business by personalizing customer interactions and remembering client preferences.
  • Participated in regular product training sessions to stay updated on latest features and benefits.
  • Implemented feedback mechanisms, gathering valuable insights for service improvement.
  • Streamlined returns process, reducing wait times and improving customer experience.
  • Boosted sales figures with introduction of innovative upselling techniques.
  • Organized promotional events, increasing brand awareness and customer engagement.
  • Fostered positive team environment, encouraging collaboration and efficiency among team members.
  • Monitored customer satisfaction metrics, identifying trends and areas for improvement.
  • Enhanced team morale and productivity by leading weekly motivational meetings.
  • Conducted product demonstrations, educating customers and stimulating interest.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.
  • Maintained detailed records of customer interactions, tracking concerns and resolutions.
  • Negotiated solutions in challenging situations to retain customer loyalty.
  • Managed high volume of customer calls, maintaining calm and professional demeanor.
  • Coordinated with sales team to identify cross-selling opportunities, enhancing overall revenue.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Recorded accurate and efficient records in customer database.
  • Contributed to team objectives in fast-paced environment.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Negotiated prices, terms of sales and service agreements.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Kept detailed records of daily activities through online customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Developed, maintained and utilized diverse client base.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Contributed to event marketing, sales and brand promotion.
  • Generated advertising brochure for vendor use.
  • Consulted with businesses to supply accurate product and service information.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Built diverse and consistent sales portfolio.

Steward

Ottawa Hospitality Consult
05.2015 - 08.2016
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
  • Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
  • Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
  • Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Addressed and resolved spills in dining areas and provided polite guidance around hazards.
  • Checked recycling cans, removed garbage and put recyclables in correct bin.
  • Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
  • Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
  • Displayed strong attention to detail when setting tables according to established guidelines and event themes.
  • Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
  • Documented kitchen inventory by reviewing stock and counting items.
  • Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
  • Provided valuable feedback during menu planning sessions by suggesting innovative dish ideas based on passenger preferences.
  • Upheld impeccable personal appearance standards as an ambassador of the company''s brand image when interacting with guests.
  • Assisted in the efficient preparation and presentation of meals, contributing to a seamless dining experience.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Played an active role in reducing waste and energy consumption by following eco-friendly practices throughout daily tasks.
  • Participated in routine safety drills as part of emergency preparedness measures onboard the vessel or hospitality establishment.
  • Contributed to menu planning meetings by providing feedback on dish presentation and guest preferences.
  • Promoted sustainability by introducing eco-friendly cleaning and recycling practices.
  • Supported culinary team with timely delivery of ingredients, helping to maintain flow during service rush.
  • Enhanced guest dining experience with prompt and courteous service.
  • Liaised with vendors to secure high-quality supplies while staying within budget constraints.
  • Maintained inventory accuracy, conducting regular stock checks and ordering supplies before depletion.
  • Fostered positive working environment, leading to decrease in staff turnover rates.
  • Upheld strict adherence to health and safety standards, ensuring safe dining environment for both guests and staff.
  • Conducted thorough cleaning and maintenance of stewarding equipment, ensuring longevity and reliability.
  • Improved guest satisfaction by quickly addressing and resolving any dining concerns or complaints.
  • Streamlined dishwashing process, significantly reducing turnaround time for clean tableware availability.
  • Reduced incidents of service errors by implementing meticulous double-check system for all orders.
  • Facilitated smooth operation during peak dining hours by efficiently managing table setups and breakdowns.
  • Assisted in event setup and tear down, ensuring timely readiness for various functions.
  • Participated in regular staff meetings to discuss improvements in operations and guest service strategies.
  • Optimized storage solutions, leading to quicker access to necessary supplies and equipment.
  • Ensured optimal cleanliness and organization in dining and kitchen areas, leading to enhanced dining experience for guests.
  • Enhanced team efficiency with rigorous training on sanitation and safety protocols.
  • Delivered training to new stewards, quickly acclimating them to their roles and responsibilities.
  • Implemented waste reduction strategies, contributing to cost savings without compromising on service quality.
  • Arranged tables and chairs for special occasions and events.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Provided attentive service and proactively assessed guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted with bussing tables and cleaning up spills.
  • Established rapport with customers by providing friendly and attentive service.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Greeted customers and provided menus upon arrival to dining room.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted wait staff with timely food delivery and guest requests.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Offered product samples, answered questions and helped customers find items.
  • Processed payments for orders and provided customers with change.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Engaged in suggestive selling and other sales techniques.

Project Manager

Dejega Nigeria Limited
07.2013 - 05.2015
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Enhanced team performance with targeted training programs, addressing skill gaps and promoting professional development.
  • Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.
  • Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
  • Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Ensured projects aligned with strategic objectives, working closely with senior management to refine project goals.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
  • Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
  • Achieved significant improvements in project quality by establishing rigorous quality control processes.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
  • Streamlined project initiation processes, enabling quicker transition from planning to execution.
  • Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
  • Enhanced project delivery times by streamlining communication channels between development and operations teams.
  • Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Fostered culture of continuous improvement, conducting post-project reviews to identify lessons learned and best practices.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Identified plans and resources required to meet project goals and objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Managed projects from procurement to commission.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Facilitated workshops to collect project requirements and user feedback.

Project Coordinator Intern

Ministry of Niger-Delta Affairs
02.2012 - 09.2012
  • Coordinated cross-functional teams to achieve project goals and deliver results on time.
  • Strengthened client relationships through consistent communication and proactive problem-solving efforts during projects.
  • Facilitated prompt resolution of issues by addressing concerns and communicating with stakeholders in a timely manner.
  • Provided administrative support for meetings, documentation, and reporting, ensuring efficient workflow within the team.
  • Improved team communication by maintaining open lines of communication and fostering a collaborative environment.
  • Increased customer satisfaction ratings through excellent attention to detail while completing tasks such as data entry or report generation.
  • Supported successful project completion by tracking progress, monitoring budgets, and updating status reports.
  • Collaborated with colleagues to develop creative solutions for overcoming challenges faced during projects.
  • Served as a liaison between the project team and clients, providing updates on progress and addressing any concerns or questions that arose throughout the process.
  • Assisted in meeting project deadlines through effective time management and prioritization of tasks.
  • Developed strong relationships with vendors when coordinating materials needed for projects.
  • Assisted in managing stakeholder expectations by clearly defining project scope, requirements, risks, assumptions, constraints, dependencies.
  • Conducted thorough research into potential new approaches/techniques that could be utilized on future endeavors.
  • Enhanced project efficiency by streamlining processes and implementing innovative solutions.
  • Contributed to the development of detailed project plans, including timelines, resource allocation, and objectives.
  • Maintained comprehensive documentation of all aspects related to each assigned initiative.
  • Participated in regular review meetings to assess progress and identify areas for improvement or adjustment.
  • Effectively managed multiple competing priorities simultaneously without sacrificing quality outcomesresults.
  • Ensured compliance with company policies and procedures during every phase of each assignment.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.
  • Explored new technologies and approaches to streamline processes.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Facilitated workshops to collect project requirements and user feedback.

Education

MBA - Business Administration And Management

Royal Roads University
Victoria
05-2018

Bachelor of Science - Civil Engineering

Igbinedion University Okada
Okada, Benin, Edo State, Nigeria
06-2013

Skills

  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite
  • Project management
  • Microsoft Excel mastery
  • User acceptance testing
  • Business process improvement
  • Workflow Analysis
  • Strategic planning
  • KPI tracking
  • Quality assurance
  • Pivot tables
  • SQL proficiency
  • Database management
  • Business process mapping
  • Gap analysis
  • Risk assessment
  • Stakeholder management
  • Systems analysis
  • Software development life cycle
  • Business planning
  • Data mapping
  • Test case scenarios
  • Forecasting and planning
  • Operations management
  • CRM systems
  • Operations analysis
  • Process optimization
  • Negotiation
  • Product development
  • Cost-benefit analysis
  • Business process modeling
  • Product management
  • Customer needs assessment
  • Web-based reporting tools
  • Release planning
  • Staff management
  • Tableau expertise
  • Operational reporting
  • Data mining
  • Consulting
  • Technical writing
  • SAP
  • HTML and CSS
  • Needs assessments
  • Predictive modeling
  • Financial advising
  • Internal auditing
  • Revenue development
  • Customer targeting
  • Portfolio asset management system
  • Competitive analysis
  • Information modeling
  • Project finance
  • Search engine optimization
  • Traffic analysis
  • Campaign performance tracking
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Strategic thinking
  • Verbal and written communication
  • Decision-making
  • Functional specifications
  • Stakeholder engagement
  • Client relationship management
  • Analytical thinking
  • Workflow optimization
  • Agile methodologies
  • Market research
  • Change management
  • Data visualization
  • Project presentation
  • Business acumen
  • Change impact analysis
  • Business solutions development
  • Business case validation
  • Reporting and documentation
  • Cashflow processes
  • Industry knowledge
  • BI tools expertise
  • Technology architecture analysis
  • Analytical tool implementation
  • Narrative use cases
  • External market data tracking
  • Human resources information systems (HRIS)
  • Business analysis
  • SQL and databases
  • Data and analytics
  • Requirements analysis
  • Process improvement
  • Tableau
  • Documentation
  • Stakeholder communication
  • Business requirements
  • SWOT analysis

Accomplishments

  • Consumer Research - Effectively executed new marketing outlines based on market research data collected to reflect consumer interest on both tactical and strategic levels.
  • Management - Directed marketing team of 12 direct reports.Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
  • Research and Analysis - Evaluated PeopleSoft accounts receivable detail level mapping to general ledger.
  • Data Organization - Classified, recorded and summarized numerical and financial data to compile and keep financial records.
  • Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
  • Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
  • Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.

Languages

English
Full Professional

Affiliations

  • Project Management Institute
  • Toastmasters

Certification

  • CBAP - Certified Business Analysis Professional
  • PMP - Project Management Professional
  • CPM - Certified Product Manager

Timeline

Business Analyst

Brock Canada
03.2023 - 02.2025

Senior Project Management Analyst

Government of British Columbia
03.2022 - 03.2023

Financial Business Analyst

Government of British Columbia
02.2020 - 03.2022

Branch Manager

Easyfinancial Services
08.2018 - 02.2020

Financial Services Consultant

Easyfinancial Services
10.2017 - 08.2018

Customer Service Representative

Wilson Transportation
06.2017 - 10.2017

Customer Service Sales Representative

Little Caesars Pizza
08.2016 - 06.2017

Steward

Ottawa Hospitality Consult
05.2015 - 08.2016

Project Manager

Dejega Nigeria Limited
07.2013 - 05.2015

Project Coordinator Intern

Ministry of Niger-Delta Affairs
02.2012 - 09.2012

MBA - Business Administration And Management

Royal Roads University

Bachelor of Science - Civil Engineering

Igbinedion University Okada

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Emuobo Eruvbedede