Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Arsh Luthra

Arsh Luthra

IT Specialist
Moncton,NB

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. understanding needs of both business and customers. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

2
2
years of professional experience
5
5

Years of technical knowledge

Work History

Technical Support Advisor II

Concentrix
Remote, Canada
12.2022 - Current
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Primarily receive Inbound technical troubleshooting calls from customers experiencing issues with their devices (Mobile, phones, tablets, laptops & desktops).
  • Calls ranging from troubleshooting devices, assisting with account information or billing questions, educating customers on purchasing information, or process refunds.
  • Independently demonstrate strong listening and problem-solving skills.

Cashier/Team Trainer

Church's Texas Chicken
Windsor, ON
08.2022 - 06.2023
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Website Developer Intern

Bloom For Wellness
Windsor, ON
04.2022 - 08.2022
  • As Team Lead, appointed several tasks to other team members and held numerous meetings with clients and made sure client's requirements are met time to time
  • Improved website functionality by redesigning, updating and implementing HTML and CSS codes, plug ins and extensions
  • Worked closely with peers to identify issues and provide suitable resolutions
  • Collaborated effectively with members of web development team and personnel in other departments.

Customer Service Representative

Domino's Pizza
Leamington, ON
08.2021 - 08.2022
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Provided professional services and support in a dynamic work environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

Internet Applications & Web Development

St. Clair College of Applied Arts And Technology, Windsor, ON
08.2022
  • Created websites using modern, in demand languages and technologies.
  • Developed high quality responsive web sites.
  • Gained valuable experience designing User Experiences (UX – UI).
  • Learned to build agile projects and properly designed databases.
  • Member of Web Club.

Skills

  • Excellent Communications Skills
  • Leadership qualities and skills
  • Problem-solving ability
  • WordPress, Visual Studio & PHP Storm
  • AWS Cloud & Google Cloud
  • Bootstrap & Agile Methodology
  • Microsoft Word, Excel & PowerPoint
  • Adobe Photoshop & Illustrator
  • Troubleshooting & Technical Support
  • SEO techniques
  • Web Security
  • Windows, Linux & MacOS familiarity

Accomplishments

    Full Stack Web Development Intern at Edureka

  • Built a complete web product like DoorDash, Uber, etc from scratch mastering Web Development, JavaScript & MERN stack. Started building your product from Day 1 with 100% hands-on training.

Timeline

Technical Support Advisor II - Concentrix
12.2022 - Current
Cashier/Team Trainer - Church's Texas Chicken
08.2022 - 06.2023
Website Developer Intern - Bloom For Wellness
04.2022 - 08.2022
Customer Service Representative - Domino's Pizza
08.2021 - 08.2022
St. Clair College of Applied Arts And Technology - , Internet Applications & Web Development

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Arsh LuthraIT Specialist