Summary
Overview
Work History
Education
Skills
Websites
Activities
Timeline
Generic
Hariharan Velu Punitha

Hariharan Velu Punitha

Human Resource Generalist II
Hamilton,ON

Summary

Human Resources Generalist Dynamic HR Generalist with 2 years of specialized experience in human resources management, backed by a total of 5 years across diverse professional roles. Demonstrated proficiency in talent acquisition, employee relations, and HR policy implementation, driving positive workplace cultures. Skilled in managing end-to-end recruitment processes, ensuring regulatory compliance, and spearheading employee relations initiatives. Known for fostering productive relationships across organizational hierarchies through exceptional interpersonal and communication abilities.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Technical Support Advisor II

Concentrix
Hamilton, ON
6 2023 - Current
  • Delivered comprehensive technical assistance by identifying and implementing hardware and software solutions, accompanied by clear, step-by-step instructions, effectively resolving diverse range of technical issues.
  • Meticulously documented client concerns, solutions, and satisfaction levels, ensuring accurate tracking and analysis of support interactions to drive continuous improvement in service delivery.
  • Employed analytical skills to diagnose customer inquiries, determining root causes and providing tailored solutions, thereby enhancing operational efficiency and customer satisfaction & maintain 100% quality.
  • Proactively addressed customer needs and concerns, cultivating positive client relationships and driving 95% of satisfaction through attentive and personalized support.
  • Managed & Educated 150+ weekly clients on billing procedures, payment processing, and support policies, ensuring transparency and facilitating smooth interactions.
  • Maintained up-to-date knowledge of product and service updates to deliver timely and accurate information, thereby enhancing customer confidence and loyalty.

Human Resource Generalist II

NatWest Group
Chennai, IN
09.2021 - 03.2023
  • Conducted 300+ candidate sourcing, screening, and interviews, ensuring alignment with organizational needs and culture.
  • Facilitated conflict resolution and addressed grievances to maintain positive work environment.
  • Conducted thorough investigations into employee complaints and disciplinary issues, recommending appropriate actions.
  • Developed and communicated HR policies and procedures in compliance with legal requirements.
  • Ensured consistent application of policies across organization through audits and assessments.
  • Stayed abreast of changes in employment legislation, advising management on compliance matters
  • Managed employee benefits programs, including health insurance and retirement plans.
  • Provided guidance to employees on benefits options and assisted with enrolment processes.
  • Collaborated with benefits providers to evaluate plan options and negotiate terms.
  • Implemented performance management processes, including goal setting and performance reviews .
  • Advised managers on performance management best practices and provided support as needed.
  • Analysed performance data to identify trends and areas for improvement.
  • Provided guidance to employees on benefits options and assisted with enrolment processes.
  • Collaborated with benefits providers to evaluate plan options and negotiate terms.

Fraud Recovery Specialist

JPMorgan Chase
Bangalore, IN
02.2017 - 01.2018
  • Conducted investigations into reported fraud allegations, analysing available evidence.
  • Prepared professional reports and recommendations to address organizational vulnerabilities.
  • Managed complex claims processing, adhering to departmental guidelines and timelines.
  • Developed and executed strategies to expedite claim resolutions, minimizing financial losses.
  • Monitored fraud trends and implemented preventive measures to mitigate risks by 30%.
  • Collaborated with internal and external stakeholders to develop and maintain fraud prevention strategies.
  • Recognized as top performer for outstanding contributions to fraud recovery efforts.
  • Developing professional reports and giving recommendations on aspects that organization needs to change

Administrative Assistant

[24]7.ai India
Bangalore, IN
12.2015 - 01.2017
  • Supported office operations by managing 100+ employee schedules, coordinating meetings, and handling correspondence.
  • Provided exceptional customer service by addressing inquiries and assisting clients promptly and effectively.
  • Liaised with vendors, contractors, and service providers to facilitate orders and communicate instructions.
  • Conducted research and compiled data to support decision-making and reporting activities.
  • Maintained accurate records and databases, ensuring data integrity and accessibility.
  • Developed and updated spreadsheets and documents to track performance metrics and sales data.
  • Built and maintained positive relationships with clients and colleagues, fostering collaborative work environment.
  • Recognized 6 months consistently for meeting or exceeding performance metrics and quality standards.

Education

Master of Arts - International Business Management

Middlesex University
London, UK
01.2018 - 03.2019

Bachelor of Science - Urban & Regional Studies

Lovely Professional University
Jalandhar, IN
08.2011 - 05.2015

Skills

Data analysisundefined

Activities

  • Football
  • Swimming
  • Photography
  • Adventure sports
  • Travel

Timeline

Human Resource Generalist II

NatWest Group
09.2021 - 03.2023

Master of Arts - International Business Management

Middlesex University
01.2018 - 03.2019

Fraud Recovery Specialist

JPMorgan Chase
02.2017 - 01.2018

Administrative Assistant

[24]7.ai India
12.2015 - 01.2017

Bachelor of Science - Urban & Regional Studies

Lovely Professional University
08.2011 - 05.2015

Technical Support Advisor II

Concentrix
6 2023 - Current

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Hariharan Velu PunithaHuman Resource Generalist II