Hariharan Velu Punitha
Human Resource Generalist II
Hamilton,ON
Summary
Human Resources Generalist Dynamic HR Generalist with 2 years of specialized experience in human resources management, backed by a total of 5 years across diverse professional roles. Demonstrated proficiency in talent acquisition, employee relations, and HR policy implementation, driving positive workplace cultures. Skilled in managing end-to-end recruitment processes, ensuring regulatory compliance, and spearheading employee relations initiatives. Known for fostering productive relationships across organizational hierarchies through exceptional interpersonal and communication abilities.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Technical Support Advisor II
Concentrix
Hamilton, ON
6 2023 - Current
- Delivered comprehensive technical assistance by identifying and implementing hardware and software solutions, accompanied by clear, step-by-step instructions, effectively resolving diverse range of technical issues.
- Meticulously documented client concerns, solutions, and satisfaction levels, ensuring accurate tracking and analysis of support interactions to drive continuous improvement in service delivery.
- Employed analytical skills to diagnose customer inquiries, determining root causes and providing tailored solutions, thereby enhancing operational efficiency and customer satisfaction & maintain 100% quality.
- Proactively addressed customer needs and concerns, cultivating positive client relationships and driving 95% of satisfaction through attentive and personalized support.
- Managed & Educated 150+ weekly clients on billing procedures, payment processing, and support policies, ensuring transparency and facilitating smooth interactions.
- Maintained up-to-date knowledge of product and service updates to deliver timely and accurate information, thereby enhancing customer confidence and loyalty.
Human Resource Generalist II
NatWest Group
Chennai, IN
09.2021 - 03.2023
- Conducted 300+ candidate sourcing, screening, and interviews, ensuring alignment with organizational needs and culture.
- Facilitated conflict resolution and addressed grievances to maintain positive work environment.
- Conducted thorough investigations into employee complaints and disciplinary issues, recommending appropriate actions.
- Developed and communicated HR policies and procedures in compliance with legal requirements.
- Ensured consistent application of policies across organization through audits and assessments.
- Stayed abreast of changes in employment legislation, advising management on compliance matters
- Managed employee benefits programs, including health insurance and retirement plans.
- Provided guidance to employees on benefits options and assisted with enrolment processes.
- Collaborated with benefits providers to evaluate plan options and negotiate terms.
- Implemented performance management processes, including goal setting and performance reviews .
- Advised managers on performance management best practices and provided support as needed.
- Analysed performance data to identify trends and areas for improvement.
- Provided guidance to employees on benefits options and assisted with enrolment processes.
- Collaborated with benefits providers to evaluate plan options and negotiate terms.
Fraud Recovery Specialist
JPMorgan Chase
Bangalore, IN
02.2017 - 01.2018
- Conducted investigations into reported fraud allegations, analysing available evidence.
- Prepared professional reports and recommendations to address organizational vulnerabilities.
- Managed complex claims processing, adhering to departmental guidelines and timelines.
- Developed and executed strategies to expedite claim resolutions, minimizing financial losses.
- Monitored fraud trends and implemented preventive measures to mitigate risks by 30%.
- Collaborated with internal and external stakeholders to develop and maintain fraud prevention strategies.
- Recognized as top performer for outstanding contributions to fraud recovery efforts.
- Developing professional reports and giving recommendations on aspects that organization needs to change
Administrative Assistant
[24]7.ai India
Bangalore, IN
12.2015 - 01.2017
- Supported office operations by managing 100+ employee schedules, coordinating meetings, and handling correspondence.
- Provided exceptional customer service by addressing inquiries and assisting clients promptly and effectively.
- Liaised with vendors, contractors, and service providers to facilitate orders and communicate instructions.
- Conducted research and compiled data to support decision-making and reporting activities.
- Maintained accurate records and databases, ensuring data integrity and accessibility.
- Developed and updated spreadsheets and documents to track performance metrics and sales data.
- Built and maintained positive relationships with clients and colleagues, fostering collaborative work environment.
- Recognized 6 months consistently for meeting or exceeding performance metrics and quality standards.
Education
Master of Arts - International Business Management
Middlesex University
London, UK 01.2018 - 03.2019
Bachelor of Science - Urban & Regional Studies
Lovely Professional University
Jalandhar, IN 08.2011 - 05.2015
Skills
Data analysisMicrosoft office & PowerPointCommunication skillsEmployee relationsRecruitingOperational Efficiency AnalysisTalent managementIn-depth knowledge of HR ComplianceADP Workforce NowProject ManagementNew employee orientationsBenefits and compensation
Best Practice Implementation
Operational Documentation Editing
Activities
- Football
- Swimming
- Photography
- Adventure sports
- Travel
Timeline
Human Resource Generalist II
NatWest Group
09.2021 - 03.2023
Master of Arts - International Business Management
Middlesex University
01.2018 - 03.2019
Fraud Recovery Specialist
JPMorgan Chase
02.2017 - 01.2018
Administrative Assistant
[24]7.ai India
12.2015 - 01.2017
Bachelor of Science - Urban & Regional Studies
Lovely Professional University
08.2011 - 05.2015
Technical Support Advisor II
Concentrix
6 2023 - Current