Ashish Sidhu
Halifax
Summary
Results-driven professional with years of experience in member services and sales. Seeking the position at your company to utilize my skills, industry knowledge, and passion for delivering exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Technical Support Advisor II
Concentrix Technologies Services Ltd
10.2023 - Current
- Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
- Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products.
- Follow appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
- Serve as a resource to other support personnel.
- Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Prepare complete and accurate work, including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Log all incoming calls and accurately complete case notes in the call tracking database.
- CUSTOMER LOYALTY AGENT | BLUE
OCEAN CONTACT CENTERS
07.2022 - 10.2023
- Site navigation or account inquiries
- Technical support, education and being an ambassador of the program.
- Handled a high volume of customer inquiries and issues via phone, email, and live chat, ensuring prompt and accurate resolution.
- Demonstrated excellent communication skills and a friendly demeanor, providing customers with program information, troubleshooting assistance, and resolving complaints.
- Maintained detailed records of customer interactions, inquiries, and resolutions in the system.
Education
Bachelor's degree - Science, Human Anatomy and Medical Terminology Fundamentals Specialization
Cape Breton University
Sydney, NS09.2025
Skills
- Technical troubleshooting
- Customer relationship management
- Problem solving
- Communication & Active listening
- Team collaboration
ADDRESS
902-2327 Brunswick Street Halifax NS B3K 2Y9
PHONE
902-549-2637
Sidhuashish09@gmail.com
Languages
English
Full Professional
Timeline
Technical Support Advisor II
Concentrix Technologies Services Ltd
10.2023 - Current
OCEAN CONTACT CENTERS
07.2022 - 10.2023
Bachelor's degree - Science, Human Anatomy and Medical Terminology Fundamentals Specialization
Cape Breton University