Summary
Overview
Work History
Education
Skills
ADDRESS
PHONE
EMAIL
Languages
Timeline
Generic

Ashish Sidhu

Halifax

Summary

Results-driven professional with years of experience in member services and sales. Seeking the position at your company to utilize my skills, industry knowledge, and passion for delivering exceptional customer experiences.

Overview

3
3
years of professional experience

Work History

Technical Support Advisor II

Concentrix Technologies Services Ltd
10.2023 - Current
  • Assist external/internal users of the client's technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
  • Troubleshoot basic to complex customer issues that are technical in nature, including hardware, software, networking, or other designated client products.
  • Follow appropriate escalation path to resolve technical issues, including making follow-up outbound calls to customers or other parties as needed.
  • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
  • Serve as a resource to other support personnel.
  • Ensure service delivered to our customers meets contractual Key Performance Indicators (KPIs).
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  • Prepare complete and accurate work, including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Log all incoming calls and accurately complete case notes in the call tracking database.
  • CUSTOMER LOYALTY AGENT | BLUE

OCEAN CONTACT CENTERS
07.2022 - 10.2023
  • Site navigation or account inquiries
  • Technical support, education and being an ambassador of the program.
  • Handled a high volume of customer inquiries and issues via phone, email, and live chat, ensuring prompt and accurate resolution.
  • Demonstrated excellent communication skills and a friendly demeanor, providing customers with program information, troubleshooting assistance, and resolving complaints.
  • Maintained detailed records of customer interactions, inquiries, and resolutions in the system.

Education

Bachelor's degree - Science, Human Anatomy and Medical Terminology Fundamentals Specialization

Cape Breton University
Sydney, NS
09.2025

Skills

  • Technical troubleshooting
  • Customer relationship management
  • Problem solving
  • Communication & Active listening
  • Team collaboration

ADDRESS

902-2327 Brunswick Street Halifax NS B3K 2Y9

PHONE

902-549-2637

EMAIL

Sidhuashish09@gmail.com

Languages

English
Full Professional

Timeline

Technical Support Advisor II

Concentrix Technologies Services Ltd
10.2023 - Current

OCEAN CONTACT CENTERS
07.2022 - 10.2023

Bachelor's degree - Science, Human Anatomy and Medical Terminology Fundamentals Specialization

Cape Breton University
Ashish Sidhu