Arshdeep Singh Mansahia
Delta,BC
Summary
Dedicated and customer-focused Mortgage Specialist with a strong background in mortgage brokerage and client relationship management. Over a year of experience in assessing client financial needs, providing personalized mortgage solutions, and cultivating long-term relationships with clients, real estate professionals, and lending institutions. Skilled at navigating complex mortgage processes with a commitment to ensuring seamless experiences and positive outcomes for clients. Known for exceptional communication, problem-solving, and negotiation abilities, always striving to exceed customer expectations and ensure full regulatory compliance. Eager to bring a results-driven approach, service excellence, and a client-first mindset as a Mortgage Specialist.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Agent
Metro Mortgages Inc.
07.2023 - Current
- Negotiated with banks and credit lenders to secure optimal mortgage solutions, resulting in a 15% increase in loan approvals for clients
- Assessed clients' financial situations to recommend personalized mortgage products, increasing client retention by 20%
- Developed relationships with real estate agents and lending institutions, expanding business referrals by 25%
- Assisted clients in the mortgage pre-approval process, reducing approval time by 10% through efficient document preparation and submission
- Ensured compliance with all federal and provincial regulations, achieving a 100% compliance rate in all transactions
- Educated clients on mortgage products, repayment terms, and legal requirements, empowering them to make informed decisions
Train Conductor
Canadian National Railway
02.2023 - 09.2023
- Ensured strict adherence to safety protocols and operational regulations, maintaining a perfect safety record during 200+ train runs
- Communicated effectively with the Rail Traffic Control Centre and other train crews, ensuring on-time deliveries and zero delays during high-volume periods
- Demonstrated excellent decision-making skills in high-pressure situations, ensuring the safety of both personnel and cargo
- Developed strong problem-solving skills, often resolving unforeseen challenges on the tracks while maintaining operational efficiency
Assistant Manager
Fowler Auto & Light Duty Truck Ltd.
06.2018 - 10.2022
- Managed daily operations and coordinated a team of 10 staff members, resulting in a 30% increase in overall service efficiency and customer satisfaction
- Estimated costs and time for vehicle repairs, ensuring cost-effective solutions and delivering projects 15% ahead of schedule
- Strengthened customer relationships by providing expert advice on maintenance and repair, leading to a 40% increase in repeat business
- Developed and maintained a system for tracking customer complaints and resolutions, reducing customer complaints by 25%
Mobile Security Supervisor
Fusion Security
06.2019 - 09.2022
- Supervised a team of 20-30 security officers, ensuring optimal security coverage for high-traffic retail environments
- Led investigations and responded to alarms, ensuring a 98% incident resolution rate while adhering to safety and emergency protocols
- Streamlined security operations, implementing new systems that improved response times by 15% and increased overall team efficiency
- Established and maintained strong client relationships, contributing to a 30% increase in client satisfaction and retention
Administrator Assistant
Happy Day Inn
07.2016 - 04.2018
- Managed administrative tasks, including scheduling, filing, and bookkeeping, ensuring smooth operations for a 12-person team
- Coordinated payroll, ensuring accurate and timely distribution for all team members
- Oversaw vendor relationships, facilitating rapid repairs and maintaining efficient office operations
- Provided training and support to new employees, improving team productivity by 20% in the first quarter
Cashier / Customer Service
Shell Gas Station
09.2014 - 01.2015
- Managed cash drawer and processed customer transactions with a focus on accuracy, maintaining a discrepancy rate of less than 1%
- Increased sales by 10% through proactive promotion of store rewards programs and in-store promotions
- Trained and mentored new team members on customer service best practices, improving team performance and customer satisfaction
Education
College Certificate - Mortgage Brokerage
University of British Columbia
Vancouver, BC02.2023
College Certificate - Bylaw Enforcement in Compliance and Investigative Skills
Justice Institute of British Columbia
New Westminster, BC01.2022
College Diploma - Information Systems
Douglas College
New Westminster, BC06.2017
Skills
- Mortgage Loan Solutions & Product Knowledge
- Client Needs Assessment & Financial Planning
- Loan Pre-Approval & Paperwork Assistance
- Negotiation & Relationship Building
- Regulatory Compliance & Risk Management
- Strong Communication & Client Education
- Organizational Skills & Attention to Detail
- Team Leadership & Staff Training
Websites
Languages
English
Full Professional
Certification
- Basic Security Training, 02/01/22, 03/01/25
- Occupational First Aid Level 1, 03/01/21, 03/01/24
References
Available upon request.
Timeline
Mortgage Agent
Metro Mortgages Inc.
07.2023 - Current
Train Conductor
Canadian National Railway
02.2023 - 09.2023
Mobile Security Supervisor
Fusion Security
06.2019 - 09.2022
Assistant Manager
Fowler Auto & Light Duty Truck Ltd.
06.2018 - 10.2022
Administrator Assistant
Happy Day Inn
07.2016 - 04.2018
Cashier / Customer Service
Shell Gas Station
09.2014 - 01.2015
College Certificate - Mortgage Brokerage
University of British Columbia
College Certificate - Bylaw Enforcement in Compliance and Investigative Skills
Justice Institute of British Columbia
College Diploma - Information Systems
Douglas College
- Basic Security Training, 02/01/22, 03/01/25
- Occupational First Aid Level 1, 03/01/21, 03/01/24
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