Georgi Yolov
Binbrook,Canada
Summary
Finance professional experienced in customer service, mortgage lending, and relationship management. Achieved customer retention through effective communication and negotiation skills while navigating complex financial products. Focused on supporting team growth, mitigating risk, and delivering tailored solutions to clients in a volatile real estate market.
Overview
15
15
years of professional experience
Work History
Mortgage Agent
Mortgage Architects
GTA Region
03.2024 - Current
- Guided clients through high interest rate lending landscape, leveraging multiple lenders to secure optimal mortgage solutions.
- Coordinated mortgage renewal follow-ups with clients, restructuring financing to align with their budgetary needs.
- Expanded book of business through targeted online advertising and strategic partnerships with realtors, real estate lawyers, accountants, and financial planners.
Mobile Mortgage Specialist
TD Canada Trust
GTA Region
07.2018 - 03.2024
- Conducted discovery process to identify unique client needs and deliver tailored advice and solutions.
- Specialized in real estate lending products by analyzing client needs and market trends.
- Excelled in complex RESL applications including multiple rentals, hold co deals, porting mortgages and HELOCs.
Senior Financial Advisor
TD Canada Trust
Toronto, Ontario
07.2015 - 07.2018
- Specialize in complex RESL applications and provide a wide range of investment solutions based on client needs.
- Scheduled appointments for all mortgage renewals that matured at our branch and identified solutions that fit clients' future financing needs based on their full financial picture.
- Utilized CRM to enhance customer satisfaction after transactions, identifying opportunities for long-term client engagement.
- Reported directly to the Branch Manager and provided front line and financial service management coverage to the branch weekly.
- Resolved customer complaints promptly to maintain satisfaction. whenever Branch Manager is unavailable.
- Build a strong relationship with the staff to become a point of contact for support to the team.
Financial Service Representative
TD Canada Trust
Etobicoke and Mississauga, Ontario
04.2014 - 07.2015
- Provided customers with tailored advice and recommendations on secured lending, investment products, and all TD Canada Trust services.
- Led lobby initiatives to enhance customer engagement and service delivery.
- Contribute to the branch's business objectives by exceeding Sales Revenue, Volume and Customer Experience goals.
- Engaged customers in in-depth discussions to identify their financial needs and future goals.
- Contribute to the branch's business objectives by exceeding Sales Revenue, Volume and Customer Experience goals.
Customer Service Representative
TD Canada Trust
Etobicoke, Ontario
10.2011 - 07.2015
- Handled client problems effectively, escalating issues to senior management for timely resolution.
- Identified client needs and promoted TDCT products and services, referring clients to appropriate team members or internal bank partners.
- Took ownership of client problems and escalated issues to senior management for timely resolution.
Education
Investment Funds In Canada -
The Institute of Canadian Bankers
Toronto, ONTPersonal Financial Services Advice Course -
Canadian Securities Institute
Toronto, ONTFinancial Planning I -
Canadian Securities Institute
Toronto, ONTMortgage Agent Level 1 Certificate -
REMIC
Toronto, ONTSkills
- Broker/mortgage specialist
- Mortgage product analysis
- RESL deals
- Mortgage renewal handling
- Transaction workflow
- Client advisory services
- Compliance knowledge
- Client appointment management
- Time management
- Problem resolution
- Relationship management
- Client communication
Skills Relevant To Role
- Working as a broker/mortgage specialist has helped me establish a process that looks at a holistic financial picture before I provide advice. I find ways to help my clients achieve their home ownership goals with solutions that fit their budget while meeting compliance needs.
- During my tenure as Senior Financial Advisor at TD I was responsible for handling upcoming mortgage renewals, scheduling appointments and discussing options with my clients to find the right solution to meet their needs.
- Knowledgeable in complex RESL deals and workflow from start to finish of a transaction.
- Working in Financial District has made me comfortable in working with tight timelines and communicating with a broad spectrum of client base.
- Take ownership of customer problems/complaints and handle them appropriately.
- Strong relationship building skills that has helped me excel as a Mobile Mortgage Specialist at TD and independent broker.
Timeline
Mortgage Agent
Mortgage Architects
03.2024 - Current
Mobile Mortgage Specialist
TD Canada Trust
07.2018 - 03.2024
Senior Financial Advisor
TD Canada Trust
07.2015 - 07.2018
Financial Service Representative
TD Canada Trust
04.2014 - 07.2015
Customer Service Representative
TD Canada Trust
10.2011 - 07.2015
Investment Funds In Canada -
The Institute of Canadian Bankers
Personal Financial Services Advice Course -
Canadian Securities Institute
Financial Planning I -
Canadian Securities Institute
Mortgage Agent Level 1 Certificate -
REMIC