Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Professional Licenses
Timeline
Generic
Open To Work
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AURANG ZAIB KHAN

Toronto,Canada

Work Preference

Desired Job Title

Mortgage AgentInsurance AdvisorHR Advice SpecialistClaim Support Audit ClerkCustomer Support Specialist

Work Type

Full TimeContract WorkConsulting

Location Preference

On-SiteRemoteHybrid
Location: Toronto, Canada
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave

Summary

Dynamic professional with a strong foundation in customer support, insurance, and project management. Expertise in assessing client needs, implementing strategic initiatives, and improving service quality. Committed to building relationships and driving performance through effective communication and attention to detail.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Mortgage Agent

Kingsdale Mortgage Center
Markham, Canada
07.2024 - Current
  • Guided clients through mortgage policies and arrangements to ensure informed decisions
  • Assisted clients with mortgage applications to streamline approval process
  • Visited clients to establish relationships and identify new opportunities
  • Supported lenders during client presentations to enhance communication and engagement

Insurance Advisor

World Financial Group
Mississauga, Canada
03.2023 - 06.2024
  • Assessing the insurance needs of clients and providing suitable recommendations.
  • Explaining different insurance policies and coverage options to clients.
  • Assisted clients in completing insurance applications while clarifying policy details to enhance understanding.
  • Followed up with clients to confirm adequacy of coverage and facilitated necessary adjustments.
  • Built and maintained relationships with clients to drive new business generation and client retention.
  • Staying informed about changes and developments in the insurance industry.

HR Advice Specialist

RBC Bank c/o Procom Canada
Toronto, Canada
02.2022 - 09.2023
  • Partnered with organization leaders on long-range strategies, organizational goals, and initiatives.
  • Coordinated cross-functional teams to support project and initiative success.
  • Built strong client relationships through effective communication.
  • Resolved departmental conflicts using targeted problem-solving techniques.
  • Managed workflow processes, ensuring deadlines were met within budget constraints.
  • Implemented strategies to improve performance, accuracy, and quality.
  • Developed processes to collect and store data for future use.
  • Investigated products or markets to determine areas for opportunity.

Claim Support Audit Clerk

Express Scripts c/o Flexstaf-it
Toronto, Canada
10.2021 - 02.2022
  • Completed audit reports for clients in a timely manner by adhering to established procedures.
  • Generated and presented detailed financial statements for management review to support informed decision-making.
  • Coordinated resolution of billing issues with vendors to maintain accurate account balances.
  • Reconciled vendor accounts regularly to ensure timely payment for goods received.
  • Documented processes related to the company's internal controls system.
  • Proficient in Microsoft Office Suite, Quick Books, and other accounting software programs.

Customer Support Specialist

TD Rewards c/o Arrow Workforce Solutions
Toronto, Canada
04.2015 - 09.2021
  • Answered client's inquiries by phone and or email promptly
  • Managed phone communications with clients, ensuring courteous and professional interactions.
  • Managed difficult calls with professionalism, fostering client loyalty through effective communication
  • Resolved client concerns independently by utilizing active listening skills to understand and address their issues
  • Provided prompt solutions to meet their needs and ensure their satisfaction
  • Promoted financial products and services, clarifying benefits and requirements to enhance client understanding
  • Conducted cold calls to follow up with existing clients to promote new products
  • Consistently prioritized tasks in a highly demanding environment to meet complex deadlines

Education

Post Graduate Diploma - Computerized Accounting

North American College
02-2009

Bachelor's in Accounting - B.Com

University Of Sindh
12-1998

Skills

  • Mortgage Software
  • Mortgage Analysis
  • Loan Assessment
  • Insurance regulations
  • Claims processing
  • Claim Support
  • Client Payment Processing
  • Client Financing
  • Financial Services
  • Customer engagement
  • Effective communication
  • Attention to detail
  • Insurance product knowledge

Certification

  • Life Insurance and A&S Insurance Agent
  • Mortgage Agent Level 2

Languages

  • English
  • Urdu
  • Hindi
  • Punjabi

Professional Licenses

  • Life Insurance and A&S Insurance Agent - FSRA
  • Mortgage Agent Level 2 - FSRA

Timeline

Mortgage Agent

Kingsdale Mortgage Center
07.2024 - Current

Insurance Advisor

World Financial Group
03.2023 - 06.2024

HR Advice Specialist

RBC Bank c/o Procom Canada
02.2022 - 09.2023

Claim Support Audit Clerk

Express Scripts c/o Flexstaf-it
10.2021 - 02.2022

Customer Support Specialist

TD Rewards c/o Arrow Workforce Solutions
04.2015 - 09.2021

Bachelor's in Accounting - B.Com

University Of Sindh

Post Graduate Diploma - Computerized Accounting

North American College

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AURANG ZAIB KHAN