Arshdeep Singh
Regina,SK
Summary
Resolute, energetic, and resourceful customer service professional with over 1 year of experience resolving customer complaints and promoting conflict resolution. Expertise in client services, account management and relationship-building. Adaptable dock supervisor committed to surpassing company goals in deadline-driven, fast-paced environment. Talented multi-tasker with excellent attention to detail and superb strategic planning abilities. Professional knowledge of shipping, logistics and hub operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dock Supervisor
WESBELL LOGISTICS
05.2023 - 05.2024
- Sorting the items to make collection of cages
- Grouping the items that need to be shipped at same location
- Scanning the labels of packages to create a database
- Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
- Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
- Ensured timely shipments by closely monitoring loading and unloading processes.
- Recorded number of units moved or handled, using work tickets, and daily production sheets.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Hired and trained 6 new personnel in safety practices, employer policies, performance requirements and job duties.
- Improved safety standards with regular inspections and adherence to company protocols.
- Collaborated with warehouse staff to optimize inventory management and distribution processes.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Drywall Installer
SANDHU DRYWALL
06.2022 - 01.2023
- Completed installation of drywall sheets on commercial and residential properties.
- Prepared work area, tools and equipment for job site.
- Installed drywall for residential and commercial projects with consistent attention to quality and safety.
- Performed accurate cuts around electrical outlets, plumbing fixtures, and windows for seamless integration of drywall panels into existing structures.
- Removed and replaced damaged drywall to complete repair and restoration projects.
- Achieved precise installation requirements by cutting and fitting drywall to accommodate corners and edges.
- Received consistent excellent feedback on work quality and customer service.
Education
Associate of Arts - Psychology
Kwantlen Polytechnic University
Surrey, BC09.2024
Skills
- Fluent in English,Hindi,Punjabi language
- Have valid operational safety certification
- Teamwork - Excellent team player with focus on collaboration, team building and customer relations
- Money Math Skills - Responsible for handling cash at Point of Sales (POS) and Telephone orders
- Additional skills: Punctuality, Adaptability, Positive Attitude, ability to carry heavy weight items
- Prioritization, Multitasking, and problem-solving abilities in fast paced environment
- Certified Experienced with Microsoft Office (Word, Excel, PowerPoint) on Window or Mac OS
- Tally account software certified experience
- Shipping and receiving
- Warehouse Management
- Training and coaching
Certification
- Certified Occupational First Aid (OFA), WORK SAFE BC - 18-11-2026
Timeline
Dock Supervisor
WESBELL LOGISTICS
05.2023 - 05.2024
Drywall Installer
SANDHU DRYWALL
06.2022 - 01.2023
Associate of Arts - Psychology
Kwantlen Polytechnic University
- Certified Occupational First Aid (OFA), WORK SAFE BC - 18-11-2026
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