A R S A L A N F A H I M
Calgary,Canada
Summary
Accomplished and forward-thinking business leader with extensive experience in operations management, strategic planning, and data analytics. Expert in leveraging data-driven insights to optimize processes, enhance decision-making, and drive business growth. Demonstrated ability to lead high-performing teams, manage complex projects, and foster strong stakeholder relationships. Adept at navigating environments of change, challenge, and competing priorities, with a proven track record in financial analysis, process improvement, and innovation. A proactive self-starter with exceptional problem-solving skills, dedicated to achieving excellence and delivering measurable results.
Overview
14
14
years of professional experience
Work History
Tax Services Officer
CRA - Federal Government of Canada
01.2020 - 12.2023
- Addressed inquiries related to tax matters, CRA programs, and accounts.
- Performed calculations to determine tax, elections, and entitlements.
- Educated taxpayers on services and promoted available resources.
- Assisted with form completion, error correction, and payment accuracy.
- Examined tax documents to assess accuracy for individuals and organizations.
- Additional details available upon request due to the sensitive nature of the work.
Franchise Support Specialist (Alberta, BC & ON)
Snap-on Tools Canada
05.2014 - 12.2019
- Conducted comprehensive route certifications and consistently verified high levels of customer satisfaction, ensuring service excellence.
- Developed and optimized new routes, while improving existing ones to enhance operational efficiency and drive revenue growth.
- Oversaw franchisee inventory management, ensuring accurate and up-to-date accounting records in alignment with company standards.
- Provided strategic assistance and training to franchisees across Southern Alberta and BC, fostering business growth and operational success.
- Managed franchisee transitions, including the termination of exiting franchisees and seamless onboarding of new franchisees, ensuring continuity of operations.
- Executed AF audits and verified credit accounts, maintaining financial accuracy and compliance.
- Proactively addressed and resolved customer complaints, investigating root causes and implementing effective corrective measures to enhance customer satisfaction.
- Inspected technical support performance, identifying areas for improvement and unacceptable delays, while generating and implementing solutions to drive efficiency.
- Evaluated and integrated potential solutions into existing systems, drafting comprehensive cost-benefit analyses for presentation to senior decision-makers.
Team Lead
Avis Car Rental
03.2010 - 05.2014
- Top Rental Sales Agent in Canada
- Maintaining efficient staff levels as dictated by volume of business
- Forecasting expected demands and created plans to accomplish objectives within set budgets
- Establishing clear objectives and set policies to achieve targets with minimal waste and expenditures
- Communicating policy updates to department and monitoring compliance
- Tracked labor, sales, inventory and managed operations to maximize returns.
Education
Enrolled in Software Development Program At SAIT
Google Data Analytics Certificate
Class 1 Commercial Driver's License
Skills
- Data-Driven Decision-Making: Leverage data to inform strategic business decisions
- Data Collection & Cleaning: Gather, clean, and prepare data for analysis
- Data Visualization: Present data insights using tools like Tableau or Excel
- Statistical Analysis: Apply statistical methods to interpret data and identify trends
- Predictive Analytics: Use models to forecast outcomes and inform decisions
- SQL Proficiency: Extract and manipulate data from databases
- Python: Utilize Python for data analysis tasks
- Business Strategy Alignment: Align data analytics initiatives with overall business strategy and objectives
- Leadership & Team Management: Direct and mentor data analytics teams to drive performance
- Problem-Solving: Analyze data to identify and solve business problems
- Communication Skills: Translate data findings into clear, actionable insights for stakeholders
- Critical Thinking: Assess data critically to ensure accuracy and relevance
- Project Management: Lead data analytics projects to meet business objectives and deadlines
- Stakeholder Engagement: Collaborate with executives and other stakeholders to ensure data initiatives support organizational goals
- Ethical Data Handling: Ensure data privacy and ethical use of data in analytics
References
References available upon request
Timeline
Tax Services Officer
CRA - Federal Government of Canada
01.2020 - 12.2023
Franchise Support Specialist (Alberta, BC & ON)
Snap-on Tools Canada
05.2014 - 12.2019
Team Lead
Avis Car Rental
03.2010 - 05.2014
Enrolled in Software Development Program At SAIT
Google Data Analytics Certificate
Class 1 Commercial Driver's License
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