Summary
Overview
Work History
Education
Skills
Volunteer Experience
Activities
Languages
References
Timeline
Generic

Mahmood Al-Sharafi

Richmond Hill,Canada

Summary

Highly motivated and versatile individual with a background in political science and hands-on experience in administrative support, customer service, and content creation. Skilled in managing time efficiently, addressing constituent concerns with professionalism, and providing exceptional support in fast paced environments. Eager to learn and grow.

Overview

6
6
years of professional experience

Work History

Constituency Assistant

Federal Government of Canada
Kitchener
05.2024 - 12.2024
  • Managed constituent inquiries, concerns, and requests for assistance in a timely and professional manner.
  • Drafted correspondence, newsletters, and social media content to keep constituents informed about the MP's activities, initiatives, and relevant government programs.
  • Created original content, including graphics, videos, and written posts, to highlight community events, initiatives, and parliamentary updates.
  • Supported the MP at various events, providing real-time assistance with schedules, introductions, and addressing any unforeseen issues that arose.
  • Captured high-quality photos during events for social media and newsletters, highlighting key moments and engagements with constituents.
  • Ensured all necessary materials, such as brochures and informational packets, were prepared and available at events.
  • Monitored local news outlets to stay informed about any developments affecting the area.
  • Attended meetings, and took detailed notes for future reference.
  • Managed CRM database entries.
  • Organized and maintained office files, documents, and records.

Seasonal Sales Associate

Signet Jewelers
11.2021 - 05.2022
  • Engage customers in conversation to understand their needs and desires.
  • Present merchandise, and share detailed information regarding the features and benefits of products.
  • Provide information regarding extended service plans and financing options.
  • Meet individual and team sales goals.
  • In charge of accepting and fulfilling online orders.
  • Assisted in end-of-day cash handling duties, i.e., end-of-day reports.
  • Made sure all merchandising and security standards are followed, or I would report any issues to the manager.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Team Member

Osmow's Modern Mediterranean Restaurant
Markham, Canada
10.2018 - 04.2019
  • Greeted customers upon entering the store with friendly demeanor.
  • Organized inventory shelves for easy access and maintenance of stock levels, and made weekly reports.
  • Prepare, chop, marinate, and cook food.
  • Maintained company standards of hygiene, i.e., cleaned and mopped floors, and the cooking area.
  • Assist with unloading inventory every week.
  • Talk to customers and make sure all orders meet their standards and are made to perfection.
  • Completed all tasks assigned by the manager on duty, and assisted with weekly paperwork and expense management.

Education

Graduate Certicate - International Business Management

Seneca Polytechnic
04-2025

BA - Political Science

York University
06.2023

Skills

Administrative support: Microsoft Office, time management, and organizational skills

Communication: constituent relations, report writing, social media content creation

Technical: Inventory Management, CRM Database Management

Volunteer Experience

  • Canada-Arab Congress on Middle East and North Africa Relations (CACMR), Social Media Collaborator - 08/24 - Current - Assisted in the design, schedule and publishing of relevant content and news in alignment to the congress's mission and events. Assisted in updating social media accounts and website in a timely manner. Attended events and assisted in set up and clean up. Engaged with local and international news to stay up to date on all issues related to Canada and MENA region.
  • Young Liberals of Canada - 11/18 - Current - Attend club events, Help in Setting up and cleaning up after events, Encourage students to learn more about the Club and Liberal party, Encourage students to vote during elections, Assist in canvassing for the club during events and elections.
  • Soccer World YU, Executive Director of Marketing - 05/20 - 05/21 - Design events poster and marketing material., Manage club social media and answer all student queries., Create marketing goals and a blueprint to follow for the year.
  • Soccer World YU, Vice President of Finance - 05/21, 04/22 - Track all club expenses and payments. Update T-account regularly so its readily available for all club executives to view. Evaluate finances for all upcoming club events. Collect all payments, receipts for the club. Prepare monthly financial statements and evaluate the financial position of the club.
  • McLaughlin College York University, Frosh Leader - 09/19 - 09/23 - Assist new university students in moving in to Residence. Made sure to answer any queries new students may have. Help new students transition to university. Assist in organizing and running events for new students.
  • York Federation of Students, Volunteer - 01/19, 02/19 - Assisted in Task handling. Assisted in Postering and Canvasing. Assisted in reaching out to students, explaining our Vision and Goals for the year. Assisted in Clean up after events.
  • Liberal Party Of Canada, Volunteer - 09/19 - Current
  • Canadian Middle Eastern Council (CMC), Youth Coordinator, 01/18 - Current.

Activities

  • York intramurals, 10/2018 - 05/2023 - Participated in intramural Soccer for McLaughlin college both indoor and outdoor. Participated in Intramural Volleyball for McLaughlin college. Assisted in organizing games and events with other team captains. Assisted in maintenance before and after games.
  • Societies, 10/2018 - 05/2023 - Member in Students for Free speech Yorku, Undergraduate Political Science Council, Young Liberals Yorku, Middle Eastern Student Association Yorku, Muslim Student Association Yorku, Amnesty International At York.

Languages

Arabic
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Constituency Assistant

Federal Government of Canada
05.2024 - 12.2024

Seasonal Sales Associate

Signet Jewelers
11.2021 - 05.2022

Team Member

Osmow's Modern Mediterranean Restaurant
10.2018 - 04.2019

Graduate Certicate - International Business Management

Seneca Polytechnic

BA - Political Science

York University
Mahmood Al-Sharafi