ARPITA KHARE

customer appointments, sale , customer resolution

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Manage 5-7 calls per hour
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.

• Supported physiotherapists during assessments and evaluations, ensuring comprehensive data collection for effective treatment planning.
• Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
• Managed inventory of therapy equipment, ensuring clean and well-stocked environment for optimal patient care.
• Coordinated appointment schedules with patients and therapists alike, contributing to efficient clinic operations.