Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Armin Mahdi Souzani

North York,ON

Summary

  • Mechanical Engineering Expertise
  • Project Management
  • Interdisciplinary Collaboration
  • Technical Skills
  • Problem-Solving and Analytical Thinking
  • Strong Communication Skills
  • Continuous Learning and Adaptation
  • Quality Control and Documentation
  • Leadership and Organizational Impact

Overview

7
7
years of professional experience

Work History

Customer Service Representative - Toyota/Lexus

AllianceOne (Teleperformance)
Toronto, ON
11.2023 - Current
  • Confidential Customer Interactions: Strict adherence to established procedures and knowledge articles by Toyota Motor Credit Corp, ensuring confidential and privacy-protected customer interactions.
  • Effective Communication and Negotiation: Proficiently addressed customer concerns, demonstrated effective reasoning and negotiation, enhancing overall customer satisfaction.
  • Adaptability and Continuous Learning: Rapidly adapted to learning and understanding diverse US titling procedures and software platforms, showcasing a commitment to continuous improvement.
  • Interdepartmental Collaboration: Collaborated seamlessly with various departments, ensuring a cohesive approach to address intricate customer needs.

Bookstore Order Processing and Customer Service Associate

Alpha Textbooks Inc.
North York, Canada
08.2023 - 09.2023
  • Managed end-to-end order processing
  • Implemented a color-coding system resulting in efficient order tracking, improving processing times and boosting customer satisfaction
  • Effectively addressed concerns about back-ordered items
  • Collaborated with diverse teams to enhance operational efficiency.

Summer Intern - Assistant Quality Control Engineer

Behsaz Industrial Group Co.
Mashhad, Iran
07.2018 - 08.2019
  • Conducted inspections following ASME Section VIII standards
  • Utilized SolidWorks for weld maps and 3D CAD models of pressure vessels and heat exchangers
  • Maintained comprehensive documentation.

Summer Intern - Mechanical Repair and Maintenance (CNC Machines)

Radfarman Industrial Company
Mashhad, Iran
07.2017 - 11.2017
  • Assisted senior mechanics and HVAC technicians in repairing and optimizing CNC machine components
  • Collaborated on diagnostics, inspections, and repairs while maintaining accurate part catalogs
  • Worked closely with cross-functional teams.

Summer Intern - Tractor Inspection and Maintenance Assistant

Koop van der Wal
Netherlands, Netherlands
09.2017 - 10.2017
  • Assisted in inspections, performed maintenance and repairs,
  • Managed parts and inventory.
  • Assisted in organizing events to promote company services and products.

Education

Master of Science -

University of Toronto
Toronto, ON
11-2023

Bachelor of Science - Mechanical Engineering

Azad University of Mashhad
Mashhad, Iran
01.2019

Skills

  • MATLAB,
  • MasterCAM,
  • SolidWorks,
  • OpenSim,
  • Python programming,
  • MS Office

Languages

English
Native/ Bilingual
Persian
Native/ Bilingual

Affiliations

Music:

  • Selected as one of the top learners at Nakisa Music Institute in Mashhad, Iran, and featured in a promotional video.
  • Demonstrated dedication, perseverance, and discipline through hours of practice to master various musical pieces.
  • Cultivated patience and resilience by navigating through the challenges of learning and performing music, fostering a strong work ethic.

3D Printing:

  • Utilized 3D printing technology to design and create custom hand tools for personal DIY projects.
  • Demonstrated creativity and problem-solving skills in prototyping and refining designs through iterative processes.
  • Developed proficiency in additive manufacturing techniques and a keen eye for detail to ensure precision and functionality in printed objects.

Humanitarian Volunteer Work - Food Distribution:

  • Volunteered in food distribution events organized in impoverished and remote areas of Razavi Khorasan province, Iran.
  • Contributed to providing essential food supplies to underserved communities, demonstrating a commitment to social responsibility and community service.
  • Developed empathy, compassion, and a sense of solidarity with those in need, fostering a spirit of altruism and humanitarianism.

Timeline

Customer Service Representative - Toyota/Lexus

AllianceOne (Teleperformance)
11.2023 - Current

Bookstore Order Processing and Customer Service Associate

Alpha Textbooks Inc.
08.2023 - 09.2023

Summer Intern - Assistant Quality Control Engineer

Behsaz Industrial Group Co.
07.2018 - 08.2019

Summer Intern - Tractor Inspection and Maintenance Assistant

Koop van der Wal
09.2017 - 10.2017

Summer Intern - Mechanical Repair and Maintenance (CNC Machines)

Radfarman Industrial Company
07.2017 - 11.2017

Master of Science -

University of Toronto

Bachelor of Science - Mechanical Engineering

Azad University of Mashhad
Armin Mahdi Souzani