Confidential Customer Interactions: Strict adherence to established procedures and knowledge articles by Toyota Motor Credit Corp, ensuring confidential and privacy-protected customer interactions.
Effective Communication and Negotiation: Proficiently addressed customer concerns, demonstrated effective reasoning and negotiation, enhancing overall customer satisfaction.
Adaptability and Continuous Learning: Rapidly adapted to learning and understanding diverse US titling procedures and software platforms, showcasing a commitment to continuous improvement.
Interdepartmental Collaboration: Collaborated seamlessly with various departments, ensuring a cohesive approach to address intricate customer needs.
Bookstore Order Processing and Customer Service Associate
Alpha Textbooks Inc.
North York, Canada
08.2023 - 09.2023
Managed end-to-end order processing
Implemented a color-coding system resulting in efficient order tracking, improving processing times and boosting customer satisfaction
Effectively addressed concerns about back-ordered items
Collaborated with diverse teams to enhance operational efficiency.
Summer Intern - Assistant Quality Control Engineer
Behsaz Industrial Group Co.
Mashhad, Iran
07.2018 - 08.2019
Conducted inspections following ASME Section VIII standards
Utilized SolidWorks for weld maps and 3D CAD models of pressure vessels and heat exchangers
Maintained comprehensive documentation.
Summer Intern - Mechanical Repair and Maintenance (CNC Machines)
Radfarman Industrial Company
Mashhad, Iran
07.2017 - 11.2017
Assisted senior mechanics and HVAC technicians in repairing and optimizing CNC machine components
Collaborated on diagnostics, inspections, and repairs while maintaining accurate part catalogs
Worked closely with cross-functional teams.
Summer Intern - Tractor Inspection and Maintenance Assistant
Koop van der Wal
Netherlands, Netherlands
09.2017 - 10.2017
Assisted in inspections, performed maintenance and repairs,
Managed parts and inventory.
Assisted in organizing events to promote company services and products.
Education
Master of Science -
University of Toronto
Toronto, ON
11-2023
Bachelor of Science - Mechanical Engineering
Azad University of Mashhad
Mashhad, Iran
01.2019
Skills
MATLAB,
MasterCAM,
SolidWorks,
OpenSim,
Python programming,
MS Office
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Affiliations
Music:
Selected as one of the top learners at Nakisa Music Institute in Mashhad, Iran, and featured in a promotional video.
Demonstrated dedication, perseverance, and discipline through hours of practice to master various musical pieces.
Cultivated patience and resilience by navigating through the challenges of learning and performing music, fostering a strong work ethic.
3D Printing:
Utilized 3D printing technology to design and create custom hand tools for personal DIY projects.
Demonstrated creativity and problem-solving skills in prototyping and refining designs through iterative processes.
Developed proficiency in additive manufacturing techniques and a keen eye for detail to ensure precision and functionality in printed objects.
Humanitarian Volunteer Work - Food Distribution:
Volunteered in food distribution events organized in impoverished and remote areas of Razavi Khorasan province, Iran.
Contributed to providing essential food supplies to underserved communities, demonstrating a commitment to social responsibility and community service.
Developed empathy, compassion, and a sense of solidarity with those in need, fostering a spirit of altruism and humanitarianism.
Timeline
Customer Service Representative - Toyota/Lexus
AllianceOne (Teleperformance)
11.2023 - Current
Bookstore Order Processing and Customer Service Associate
Alpha Textbooks Inc.
08.2023 - 09.2023
Summer Intern - Assistant Quality Control Engineer
Behsaz Industrial Group Co.
07.2018 - 08.2019
Summer Intern - Tractor Inspection and Maintenance Assistant
Koop van der Wal
09.2017 - 10.2017
Summer Intern - Mechanical Repair and Maintenance (CNC Machines)