Summary
Overview
Work History
Education
Skills
Timeline
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MOUNIKA BATHULA

Toronto,Canada

Summary

Passionate and detail-oriented administrative assistant with over 3 years of experience providing comprehensive support to executives and teams in the entertainment industry. Skilled in managing multiple initiatives simultaneously and prioritizing tasks to meet deadlines. Strong interpersonal skills, with a track record of building relationships with internal and external stakeholders. Knowledgeable in Microsoft Office Suite, Quick Books, and various office equipment.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance(AllianceOne)
Toronto, Canada
11.2023 - Current
  • Managed high volume of inbound and outbound calls efficiently.
  • Applied advanced conflict resolution strategies to de-escalate tense customer interactions, resulting in a notable 15% decrease in escalated cases and improved overall customer satisfaction.
  • Demonstrated in-depth product knowledge to handle an average of 100+ customer inquiries per week, providing accurate information and addressing sales opportunities.
  • Utilized AWS database for documentation reporting and customer data storage
  • Highly efficient working with customer engagement platform.
  • Maintained Outlook for updates and liaised with technical teams to resolve technical issues
  • Generated IT tickets for client application(Mobile&Web) errors reported by customers.
  • Edited customer data, including personal profiles
  • Maintained a Quality Analysis score above 90% through the utilization of relevant articles for each call.
  • Addressed technical issues related to mobile and website applications.
  • Analyzed customer payment profiles and devised ethical solutions, driving a 10% increase in successful payment resolutions and generating an additional $100,000 in annual revenue.
  • Efficient in using MS Office, Outlook and Microsoft teams.
  • Database management using software like Access or SQL.
  • Led the conceptualization and execution of creative strategies to address payment issues, resulting in a 25% reduction in escalations and increased revenue by $100,000 annually.

Administrative Assistant

Colossus
Toronto
09.2022 - 09.2023
  • Managed calendars for five company directors, coordinating more than 50 meetings and appointments each week, and resolving scheduling conflicts within an hour
  • Signed and implemented a new filing system to improve the organization and accessibility of documents, increasing productivity by 10% across the team
  • Highly effective time management and organization skills, including the ability to manage calendars and multitask
  • Filled in Microsoft Office Suite, Google Suite, and other office productivity software
  • Calendars for five company directors, coordinating more than 50 meetings and appointments each week, and resolving scheduling conflicts within an hour
  • Managed workflow of documents, records, schedules, and logistics for executive staff which resulted in a 20% decrease in time spent on administrative tasks
  • Introduced a digital filing system that sped up data retrieval times for the entire office staff
  • Maintained meticulous records that supported project managers in tracking and reporting on project progress.
  • Developed efficient email and calendar management systems that reduced scheduling errors by 40%.
  • Prepared detailed reports and presentations to support executive decision-making processes.

Administrative Assistant / Executive Assistant

Css Corp
Hyderabad
01.2020 - 08.2021
  • Managed payment dues through MTP software, achieving a 98% accuracy in data entry
  • Successfully reconciled travel expenses, maintaining a 99% accuracy rate, and improving financial transparency
  • Demonstrated advanced proficiency in MS Office and Excel, increasing departmental efficiency by 20%.
  • Prioritized workflow in a fast-paced setting, ensuring 100% adherence to deadlines
  • Collaborated seamlessly within the team, contributing to a 30% improvement in overall productivity
  • Streamlined calendar management processes, resulting in a 20% reduction in scheduling conflicts
  • Led end-to-end recruitment processes, collaborating with hiring managers to define job requirements and ensuring the timely filling of open positions.

Education

Master of Computer Applications -

Kakatiya University
05.2017

Skills

  • Communication
  • Use of accounting software like QuickBooks for managing budgets
  • Prioritizing urgent tasks and delegating effectively
  • Database management using software like Access or SQL
  • Basic understanding of IT troubleshooting
  • Calendar management tools such as Google Calendar and Microsoft Outlook
  • Customer relationship management (CRM) software
  • Operate office equipment such as fax machines, copiers and phone systems, and use computers for spreadsheet, word processing, database management and other applications
  • salesforce
  • Data entry, Prepare reports and presentations with statistical data, as assigned
  • Proficiency in office suites such as Microsoft Office and Google Workspace
  • Handle confidential documents ensuring they remain secure

Timeline

Customer Service Representative

Teleperformance(AllianceOne)
11.2023 - Current

Administrative Assistant

Colossus
09.2022 - 09.2023

Administrative Assistant / Executive Assistant

Css Corp
01.2020 - 08.2021

Master of Computer Applications -

Kakatiya University

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MOUNIKA BATHULA