ARMAAN SOOD
Sales / Customer Service
Winnipeg,Manitoba
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
GEC Educator
Lululemon, Inc.
01.2020 - 09.2023
- Providing guests with product and inventory information.
- Developed and implemented engaging lesson plans to keep learner attention.
- Recommended retail products for at-home use.
- Responded to customer requests for products, services, and company information.
- Provide solutions to all guest inquiries
- Handling phones, chats, and email Interactions
- Assisting guests in placing orders
Customer Service Representative
24-7 Intouch Incorporated
10.2021 - 03.2023
- Taking calls and helping guest to book there covid vaccine
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Checking for any changes in government covid restriction and letting our guest know about it
- Working with various computer software's for booking appointments, as well as helping guest with an easy access to vaccine cards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Senior Sales Associates.
7-Eleven, Inc.
01.2020 - 12.2020
- Setting up a sales pipeline to determine the effectiveness of personal sales strategies
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Providing excellent after-sales service to retain customers
- Working closely with customers to determine their needs, answer their questions about your products and recommend the right solutions.
Education
AEC/DEP or Skilled Trade Certificate - CAD Technician
Manitoba Institute of Trade and technology
04.2021 - 04.2022
Associate of Applied Science -
University of Winnipeg
Winnipeg, MB 05.2020 - 04.2021
Skills
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References
can be provided upon request
Timeline
Customer Service Representative
24-7 Intouch Incorporated
10.2021 - 03.2023
AEC/DEP or Skilled Trade Certificate - CAD Technician
Manitoba Institute of Trade and technology
04.2021 - 04.2022
Associate of Applied Science -
University of Winnipeg
05.2020 - 04.2021
GEC Educator
Lululemon, Inc.
01.2020 - 09.2023
Senior Sales Associates.
7-Eleven, Inc.
01.2020 - 12.2020
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