Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Ashe

Calgary,AB

Summary

Motivated professional offering 9+ years of sales and customer service experience. Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance in target sales goals and customer service expectations.

Overview

9
9
years of professional experience

Work History

GEC Educator

Lululemon
10.2023 - Current
  • Delivering world-class guest experience through all Guest Education Centre channels: phone, live-chat, AMB, and email.
  • Using multi-tasking to effectively support guests in placing orders, setting up returns, program inquiries and order concerns.
  • Resolving guest concerns using high levels of empathy to build long lasting guest-brand relationships.
  • Implementing Product Knowledge to efficiently assist guests placing orders using PCI Pal System.
  • Applying strong communication skills to ensure professional, positive and efficient guest experience.
  • Creating clear and precise notes and email templates to boost efficiency on channel and provide clarity for any proceeding interaction.
  • Contributing to an inclusive and respectful work and team environment by participating in team discussions, events and challenges.
  • Achieved a 96% adherence rate in FY24 showing my ability to manage my personal schedule and be agile with changes.
  • Achieved a 4.7 average guest rating with an 85% First Time Right and 88% average QAR score in FY24.

Educator

Lululemon (Southcentre)
10.2022 - 10.2023
  • Providing guests world-class guest experience in areas of product, culture and community by speaking authentically about product and its usage through my own experience.
  • Receiving/processing stock received from warehouse, involving: unpacking, counting, folding, sizing and placing on the floor.
  • Assisting in preparing the store for the day including: replenishing merchandise by colour, size and quantity requirements; folding, sizing and merchandising as required.
  • Preparing pants for hemming including pinning, completing necessary documentation (customer/store hemming slip), and educating regarding timelines for completion.
  • Utilizing point of sale cash systems to process payments, refunds and exchanges and issue gift cards.
  • Answer phone inquiries when required.

Account Manager/Personal Assistant

Alanna Pearson Influence Inc.
07.2021 - 04.2023
  • Assisting in the daily organization of Alanna & her companies.
  • Trusted with sensitive personal and company information.
  • Trusted in execution of social media marketing for Alannas clients.
  • Highly skilled in completing social media audits for businesses.
  • Creation of social media pages for clients & creation of content posted to the pages.
  • Editing of websites to reflect business practices in a professional manner.
  • Photography and videography of content for social media pages.
  • Planning and executing posts, captions, hashtags for social media feeds.

Sales Associate/Key Holder

M&M Food Market
06.2020 - 07.2021
  • Delivering high levels of assistance by locating products and checking store systems for merchandise.
  • Educating customers on promotions to enhance sales.
  • Implementing upselling strategies such as recommending cooking accessories and side dishes to boost revenue.
  • Helping customers complete purchases and join rewards programs to promote loyalty and satisfaction.
  • Organizing freezers and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Track stock using company inventory management software.
  • Preparing cash deposits with zero discrepancies.
  • Held key to store with ability to open and close by myself.

Lead Sales Associate/Lead Cashier

Old Navy (Southcentre)
04.2019 - 01.2021
  • Awarded Employee of the Month in May 2019.
  • Provided exceptional customer service to foster customer loyalty and satisfaction.
  • Informed customers of promotions to increase sales productivity and volume.
  • Quickly and accurately counted cash drawers at start and end of each shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for returns and verified details, consistently meeting standards.
  • Processed point of sale transactions, including cash or credit purchases and refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Sales Advisor

Sportchek (Southcentre)
05.2015 - 05.2019
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Trained in Workplace Hazardous Materials Information System.
  • Worked in the back to fulfill online orders.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Stocked merchandise, clearly labeling items, arranging according to size or colour and preparing attractive displays.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.

Education

Bachelor of Business Administration - Finance

Mount Royal University
Calgary, Alberta
05.2023

Skills

  • Detail-oriented
  • Exceptional customer service
  • Multi-tasking strength
  • Team-Player
  • Strong organizational skills
  • Exceptional time management
  • Excellent communication skills
  • Strong leadership abilities

Timeline

GEC Educator

Lululemon
10.2023 - Current

Educator

Lululemon (Southcentre)
10.2022 - 10.2023

Account Manager/Personal Assistant

Alanna Pearson Influence Inc.
07.2021 - 04.2023

Sales Associate/Key Holder

M&M Food Market
06.2020 - 07.2021

Lead Sales Associate/Lead Cashier

Old Navy (Southcentre)
04.2019 - 01.2021

Sales Advisor

Sportchek (Southcentre)
05.2015 - 05.2019

Bachelor of Business Administration - Finance

Mount Royal University

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Jessica Ashe