Summary
Overview
Work History
Skills
Timeline
Generic

Olivia Cameron

Toronto

Summary

Customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with systems paired with outstanding active listening and multitasking abilities.

Overview

2026
2026
years of professional experience

Work History

GEC Educator

Lululemon
10.2021 - Current
  • Deliver world-class guest experience through all GEC channels (phone, live-chat, email, and text)
  • Resolve guest concerns and inquiries through connection and empathy.
  • Be responsible for achieving quality guest interactions along with 30+ incoming calls daily, adherence to schedule, and efficiency targets .
  • Responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Involved with the piloting of new online software's
  • Guided new hires

Barista/Sales Associate

Leahs Bakery
  • Opening & closing of store - Customer Service
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Used POS system to accurately enter orders and process payments.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Office Co-ordinator

Partners Film
  • Receptionist — Expense reports —-Monitoring emails —-Excel spreadsheets —Cheque filing- Excellent technical ability (Word, Excel, Power Point, Visio programs)
  • Collaborated with various departments to streamline processes and improve interdepartmental communication.
  • Reconciled account files and produced monthly reports.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support, addressing routine, and special requirements.

Skills

  • Schedule coordination
  • Office administration
  • Office management
  • Customer service
  • Training Development and Execution
  • High-volume call centers

Timeline

GEC Educator

Lululemon
10.2021 - Current

Barista/Sales Associate

Leahs Bakery

Office Co-ordinator

Partners Film

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Olivia Cameron