Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ARJUN GUPTA

Toronto,ON

Summary

Seasoned professional who has a track record of collaborating in the IT sector. A strong, diligent person with a passion for problem-solving and client service. Looking for a challenging position in IT and Cybersecurity so that I can apply my abilities in a dynamic team that is always learning and improving customer happiness.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Service Desk Technician

FSN Connect
Toronto
03.2022 - 08.2024
  • Executed a comprehensive migration of 150+ user workstations from Windows 7 to Windows 10 using an automated deployment routine
  • Finished installing Office Equipment such as Meraki switches, VeloCloud routers, access points, and switches in their entirety
  • Led the configuration and installation of an advanced IT support ticketing system, streamlining hardware and software requests for 200+ users; increased overall operational efficiency, reducing average ticket resolution time from 72 hours to 24 hours
  • Reacted to and followed up on walk-in, phone, and email technical help tickets & create reports for stakeholders
  • Researched problems using accessible information resources such as closed tickets
  • Reimaged Windows firmware at a company that made glasses.

IT Helpdesk Analyst

Ross Memorial Hospital
Lindsay, ON
09.2022 - 12.2022
  • Performed desktop support via remotely logging into the user’s PC
  • Extensively worked on software ‘EPIC’
  • Managed & solved around 20-25 tickets/day on ServiceNow
  • Checked with the service and operations team to validate unusual activity and routing
  • Operated MS O365 (Exchange Admin Center) and provided first-line infrastructure technical support to end users by troubleshooting
  • Streamlined the support request logging process by introducing a ticketing system, which facilitated over 300 monthly incidents; increased resolution time by 40% through effective prioritization based on impact
  • Assure prompt resolution in accordance with Service Level Agreements (SLA) and event analysis
  • Developed new accounts, reset user passwords, and worked with Active Directory and VPNs.

IT Summer Intern

Gurugram Police Cyber Cell
07.2021 - 12.2021
  • Acquired knowledge of cybersecurity fundamentals, threat vectors, assaults and mitigation strategies
  • Wrote a documentation report outlining the benefits and drawbacks of the dark web
  • Took part in workshops, seminars, and training sessions to hone my cybersecurity abilities.

IT Service Engineer

Bajaj Allianz General Insurance
07.2019 - 06.2021
  • Assist in the setup, configuration, and maintenance of IT equipment such as computers, printers, and mobile devices
  • Apply updates, patches, and security measures to ensure systems are secure and up to date in a fast paced environment
  • Maintain and support LAN/WAN networks, including routers, switches, firewalls, and other networking equipment
  • Train employees in new hardware, software, and IT policies and enterprise products.

IT Major Project Intern

Semester | IIRS
ISRO
01.2019 - 05.2019
  • Added data from the RADARSAT-2 satellite import to the organization’s software
  • Through data modelling, several types of information were obtained, and heat map images were created and examined
  • To get findings, the distinctions between land cover and land use were identified.

Education

Post-Graduate Certificate - Cyber Security Operations

York University
09.2023

Post-Graduate Certificate - Information Systems Security

Georgian College
12.2022

Bachelor of Technology - Computer Science & Engineering

Manipal University
05.2019

Introduction to IT, Operating Systems and Networks, Cyber Security Fundamentals, Cyber Security Operations, Cyber Security Vulnerability Management, Cyber Security Incident Response & Forensics, Ethical Hacking, Pen Testing and Emerging Technology, Cybersecurity Tools & Techniques, Cybersecurity Operations Capstone -

Security Management, Network Security, Windows System Security, Linux Systems Security -

Skills

  • TCP/IP , OSI Layer
  • DNS, SMTP, HTTP, FTP
  • IDS/IPS, SIEM, EDR
  • McAfee, Splunk
  • Python, Github/Git Actions
  • Command Line Tools
  • TECHNICAL SKILLS
  • Google Suite, MS Office
  • MS 365
  • GDPR, CCPA, HIPAA
  • MacOS, Windows OS
  • Linux/UNIX Operating System
  • Problem Solving Ability
  • Self-Starter
  • Forward Thinking
  • High Adaptability
  • SOFT SKILLS
  • Ambitious and Collaborative
  • Well Rounded
  • Flexible
  • Excellent oral and written Communication

Certification

  • CompTIA CySA+: Currently pursuing
  • CompTIA Security+: Badge (Link) April 2024
  • Google IT Support Professional Certificate: Badge (Link) April 2024
  • Microsoft Cybersecurity Professional Certified: Badge (Link) March 2024
  • Google Cybersecurity Professional Certified: Badge (Link) June 2023

Timeline

IT Helpdesk Analyst

Ross Memorial Hospital
09.2022 - 12.2022

IT Service Desk Technician

FSN Connect
03.2022 - 08.2024

IT Summer Intern

Gurugram Police Cyber Cell
07.2021 - 12.2021

IT Service Engineer

Bajaj Allianz General Insurance
07.2019 - 06.2021

IT Major Project Intern

Semester | IIRS
01.2019 - 05.2019

Post-Graduate Certificate - Cyber Security Operations

York University

Post-Graduate Certificate - Information Systems Security

Georgian College

Bachelor of Technology - Computer Science & Engineering

Manipal University

Introduction to IT, Operating Systems and Networks, Cyber Security Fundamentals, Cyber Security Operations, Cyber Security Vulnerability Management, Cyber Security Incident Response & Forensics, Ethical Hacking, Pen Testing and Emerging Technology, Cybersecurity Tools & Techniques, Cybersecurity Operations Capstone -

Security Management, Network Security, Windows System Security, Linux Systems Security -

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