Parth Patel
Montreal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
IT Service Desk Technician
CGI
Montréal, QC
08.2022 - Current
- Respond to incoming IT service requests via phone, email, or in-person, promptly and professionally with help of ServiceNow
- Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and network systems
- Provide accurate and timely solutions or workarounds to end-users, ensuring minimal disruption to their workflow
- Escalate complex or unresolved issues to appropriate IT support teams or vendors, and follow up until resolution
- Document all service requests, incidents, and solutions in the IT service management system
- Perform software installations, updates, and configurations on end-user devices
- Assist with user account management, including password resets, access provisioning, and permissions management
- Educate end-users on basic troubleshooting techniques and self-help resources
- Participate in IT projects and initiatives, such as system upgrades or process improvements
- Stay up-to-date with the latest IT technologies, trends, and best practices.
Call Centre Representative
IO Solutions Call Center Inc.
Montréal, QC
09.2021 - 07.2022
- Handle 50+ inbound calls per day from unsatisfied customers related to delays in shipment, order mistakes, and missing orders
- Revamped customer service phone scripts, raising customer survey ratings by an average 70%
- Track trends in customer feedback and collaborated with management to determine the root cause of issues.
QA
Goodfood montreal
Montréal, QC
07.2020 - 05.2021
- Conducted regular inspections of raw materials, production processes, and finished products to ensure compliance with quality standards and regulations.
- Collaborated with production, R&D, and procurement teams to address quality issues and implement corrective actions.
- Maintained accurate records of quality control tests, inspection results, and corrective actions taken.
- Stayed informed about industry trends, regulatory changes, and advancements in food safety technology.
Internship
SMC Smart-City Surat
Surat, Gujarat
01.2019 - 05.2019
- I Worked in a team as a intern in Surat smart city project(government of surat)
- My task was to design a website for the SMC (surat municipal corporation) department to manage all the systems devices installed within the town which help them to organized all resources properly with help of ASP.NET. Here, I got hands on experience in developing a skill in industrial working environment and working as a team member.
- Assisted in routine research, investigations and special projects to support work of assigned department.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
Education
AEC / DEP or Skilled Trade Certificate in Networking and Internet Security -
CDI College
05.2022
Bachelor's Degree in Information in technology -
Auro university
07.2019
Skills
- Software Testing
- Customer Service
- Team member
- MySQL
- Network support
- IP networking
- TCP/IP
- Help Desk
- Technical Support
- Microsoft Windows
- Test case development
- Defect tracking
- Active Directory
- Manual testing
- Postman API
- Jira
- ServiceNow
- Test cases
- Quality Control
- Test Planning
- Agile Methodology
Languages
- English, Advanced
- Hindi, Advanced
- Gujarati, Advanced
Timeline
IT Service Desk Technician
CGI
08.2022 - Current
Call Centre Representative
IO Solutions Call Center Inc.
09.2021 - 07.2022
QA
Goodfood montreal
07.2020 - 05.2021
Internship
SMC Smart-City Surat
01.2019 - 05.2019
AEC / DEP or Skilled Trade Certificate in Networking and Internet Security -
CDI College
Bachelor's Degree in Information in technology -
Auro university
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