Ilesh Patel
Markham,ON
Summary
Skilled technician with broad base of experience in technical support and operations. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of computer and Networking Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Experience monitoring, tracking, and evaluating global IT infrastructure incidents.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT Support / Help Desk Technician
Gardien Services Canada Inc
Toronto, Ontario
01.2019 - Current
- Answered support calls within 60 seconds to minimize delays and subsequent abandoned calls
- Patched software and installed new versions to eliminate security problems and protect data
- Configured hardware, devices and software to set up work stations for employees
- Removed and replaced malfunctioning components to correct hardware problems
- Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
- Trained and supported end-users with software, hardware and network standards and use processes
- Performed tests of functionality, security and performance of different workstations and devices.
Cam Technician
Gardien Services Canada Inc
Toronto, Ontario
09.2000 - 12.2018
- Designing Fixtures for Electrical Testing of Printed Circuit Boards using Barco Software and outputting CNC drill file
- Probot program output for Electrical testing of PCB
- Transferring test files and drill data to remote branch offices and customers facility using FTP
- Communicating with customer to resolve net list issues and conflict between PCB and customer's original data
- Helping customer avoiding Power-ground shorts and other net list issues before boards go on production to save customer time and cost of re manufacturing boards
- Comparing IPC net with customer's original data and communicating result with customers.
Education
Bachelor of Engineering - Mechanical Engineering
L.D College of Engineering, Gujarat University
IndiaSkills
- Desktop support
- Customer service
- Excellent diagnostic skills
- Network maintenance
- Written and oral communication
- Advance configuration knowledge of Cisco Routers and Switches
- Knowledge of OSI seven layers model, TCP/IP four layer and how Network behave at different levels of OSI and TCP/IP model
- In-depth knowledge of networking principles including TCP/IP protocols, IPV4, IPV6 and subnetting
- Knowledge and hands on experience of VLAN , WAN , LAN, configuration using VLAN Trunk and VLAN access mode
- Microsoft Windows and Office
- User Support and Troubleshooting
- Remote Technical Support
- Knowledge and experience of Static and dynamic NAT
- Ability to create and apply ACL to meet organizational security policy requirements
- Working knowledge of Microsoft Azure
- Knowledge of Linux
Certification
Cisco Certified Network Associate (CCNA) – Routing and Switching
Oracle Database SQL Certified Expert.
Timeline
IT Support / Help Desk Technician
Gardien Services Canada Inc
01.2019 - Current
Cam Technician
Gardien Services Canada Inc
09.2000 - 12.2018
Bachelor of Engineering - Mechanical Engineering
L.D College of Engineering, Gujarat University
Cisco Certified Network Associate (CCNA) – Routing and Switching
Oracle Database SQL Certified Expert.
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