Incoming dental student with hands-on clinical and administrative experience in dentistry. Passionate about oral health education, mentorship, and creating accessible, high-impact content for pre-dental students.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Bayview Family Dental
09.2023 - Current
Accurately collect and record data to maintain up-to-date patient records while maintaining patient confidentiality.
Schedule and manage patient appointments using RecallMax, dental practice management software.
Successfully established an effective and organized online booking system to assist patients with booking appointments online at their convenience.
Follow up with patients after treatments to ensure optimal recovery.
Confirm appointments and handle rescheduling or cancellations in a timely manner.
Answer phone calls, respond to emails, and manage other forms of communication.
Work closely with dental hygienists, dentists, and other staff to ensure smooth operations and offer high quality care to patients.
Verify patient insurance information and process insurance claims.
Advisor II, Content Moderator
Concentrix
03.2022 - 12.2022
Successfully addressed sensitive content on social media platforms and efficiently evaluated information as per guidelines.
Strongly paid attention to detail and accurately performed fact checks of claims.
Demonstrated excellent time management skills by completing assigned tasks and projects before the deadline.
Provided comprehensive and clear translation of social media content from Farsi to English.
Employee of the month for the Mercury Team in June 2022.
COVID-19 Contact Tracer
Illinois Department of Public Health (IDPH)
01.2021 - 01.2022
Called contacts of newly diagnosed cases and performed follow ups to support tracing processes.
Communicated with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
Accurately collected and recorded demographic information, symptoms, and resource needs into the web-based data system.
Provided contacts with approved information about isolation and quarantine procedures.
Handled and maintained confidential information with discretion and professionalism.
Pharmacy Assistant
Shoppers Drug Mart
01.2017 - 01.2018
Accurately entered data for new prescriptions and refill requests.
Efficiently counted, measured, packaged, and labeled prescriptions, as per Pharmacy Standards of Practice.
Managed customer inquiries both in person and on the phone.
Adhered to all confidentiality and privacy requirements.
Education
Doctor of Dental Medicine -
University of Saskatchewan
Saskatoon, SK
01-2029
Honours Bachelor of Science - Honours Life Sciences
McMaster University
Hamilton, ON
06-2023
Skills
Content Creation
Social Media
Data Analysis
SPSS Statistics
Microsoft Office
Scientific Writing
Medical and Dental Terminology
Communication (English, French, Persian/Farsi)
Organization
Time Management
Teamwork
Mentorship
Laboratory Skills
Critical Thinking
Certification
IDPH Office of Health Protection Data Security & Confidentiality
First Aid Basics
CPR
Biosafety Training
WHMIS
Languages
English
Native or Bilingual
French
Full Professional
Persian
Native or Bilingual
Timeline
Dental Receptionist
Bayview Family Dental
09.2023 - Current
Advisor II, Content Moderator
Concentrix
03.2022 - 12.2022
COVID-19 Contact Tracer
Illinois Department of Public Health (IDPH)
01.2021 - 01.2022
Pharmacy Assistant
Shoppers Drug Mart
01.2017 - 01.2018
Doctor of Dental Medicine -
University of Saskatchewan
Honours Bachelor of Science - Honours Life Sciences
Customer Service Cashier at Lazer Runner of Aurora - Laser Tag & Kids BirthdayCustomer Service Cashier at Lazer Runner of Aurora - Laser Tag & Kids Birthday