Summary
Overview
Work History
Education
Skills
Timeline
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Victor Kok

Aurora,Ontario

Summary

Dynamic Director of Client Solutions at IMI International with a proven track record in relationship building and strategic planning. Enhanced client satisfaction and secured key partnerships, driving revenue growth. Skilled in analytical thinking and project management, adept at navigating complex business landscapes to identify and capitalize on emerging opportunities.

Overview

31
31
years of professional experience

Work History

Director Client Solutions

IMI International
09.2003 - Current
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
  • Expanded into new markets, conducting thorough market analysis and establishing key local partnerships.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Senior Business Analyst

Capital One
09.2000 - 08.2002
  • Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
  • Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Market Analyst

Canadian Tire
01.1996 - 08.1999
  • Leveraged predictive analytics techniques to anticipate changes in consumer demand patterns, guiding proactive strategy adjustments.
  • Streamlined data collection processes for enhanced efficiency and accuracy in market research.
  • Benchmarked company performance against industry standards for continuous improvement efforts.
  • Forecasted future sales trends using historical data, enabling informed decisions on inventory levels and promotional activities.
  • Enhanced marketing strategies, closely monitoring industry developments and consumer preferences.
  • Increased market share by conducting in-depth competitor analysis and identifying emerging trends.
  • Implemented advanced data analytics tools to better understand customer behavior and preferences.
  • Developed insightful reports to inform senior management decision-making on growth opportunities.
  • Identified untapped markets through thorough geographic analysis, driving expansion plans in new regions.
  • Evaluated promotional effectiveness by measuring ROI on marketing initiatives, optimizing future campaigns accordingly.

Market Analyst

Loblaw Properties Ltd
05.1994 - 01.1996
  • Collaborated with cross-functional teams to implement successful product launches and campaigns.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Utilized specialized software to capture and process data.
  • Tracked key metrics and developed spreadsheets and data models.

Education

MBA - Marketing

Wilfrid Laurier University
Waterloo, ON
09-2000

Bachelor of Arts - Geography And History

Wilfrid Laurier University
Waterloo, ON
04-1994

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • Project management
  • Business development
  • Legal and regulatory compliance
  • Sales management
  • Client relations
  • Analytical thinking
  • Business strategy
  • Customer service

Timeline

Director Client Solutions

IMI International
09.2003 - Current

Senior Business Analyst

Capital One
09.2000 - 08.2002

Market Analyst

Canadian Tire
01.1996 - 08.1999

Market Analyst

Loblaw Properties Ltd
05.1994 - 01.1996

MBA - Marketing

Wilfrid Laurier University

Bachelor of Arts - Geography And History

Wilfrid Laurier University

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Victor Kok