- Youth Development Programs
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Music
- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration
- Community Cleanup
- Avid Reader
Ariana Santa Cruz - Ray
Concord
Summary
Dedicated professional with strong skills in complaint handling and customer relationship management. Experienced in optimizing customer experiences and enhancing team performance.
Overview
5
5
years of professional experience
Work History
Server Shift Leader
Eureka! Restaurants
Concord, CA
05.2026 - Current
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new staff on service standards and procedures.
- Implemented efficient workflow processes to enhance restaurant productivity.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Cultivated warm relationships with regular customers.
Front Desk Lead
Hilton Garden Inn Hotel
Walnut Creek, CA
11.2025 - Current
- Oversaw daily front desk operations to ensure exceptional guest experiences.
- Trained and mentored new staff on standard operating procedures and customer service excellence.
- Managed reservations and coordinated room assignments to optimize occupancy rates.
- Resolved guest complaints efficiently, enhancing overall satisfaction and loyalty.
- Collaborated with management to develop promotional strategies that increased hotel visibility.
Sales Associate Seasonal
Lululemon Athletica
Walnut Creek
11.2025 - 03.2026
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
- Assisted customers in product selection, providing personalized recommendations based on individual needs.
- Maintained visual merchandising standards to optimize product presentation and drive sales engagement.
- Collaborated with team members to streamline inventory management processes and improve stock accuracy.
Lead Server Trainer
Zipps Bar and Grill
Phoenix, AZ
04.2024 - 09.2025
- Trained and mentored new servers on menu knowledge and customer service protocols.
- Developed and implemented training materials to enhance server performance and engagement.
- Monitored compliance with health and safety regulations during service operations.
- Assisted management in identifying areas for operational efficiency within the training program.
Store Leader
Nike Clearance Store
Phoenix, AZ
10.2021 - 12.2023
- Oversaw daily store operations, ensuring alignment with Nike's brand standards and operational goals.
- Trained and mentored team members, enhancing performance and customer service skills across staff.
- Implemented inventory management strategies, reducing stock discrepancies and improving product availability.
- Analyzed sales data to identify trends, optimizing merchandise placement for increased customer engagement.
- Coordinated staff schedules to maximize coverage during peak hours, improving overall store efficiency.
Education
High School Diploma -
Diablo Valley College
Pleasant Hill, CA05-2027
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
- Customer relationship management
- Verbal and written communication
- Marketing initiatives
- Customer service management
- Cleaning and sanitation
- Hospitality administration
Interests
Timeline
Server Shift Leader
Eureka! Restaurants
05.2026 - Current
Front Desk Lead
Hilton Garden Inn Hotel
11.2025 - Current
Sales Associate Seasonal
Lululemon Athletica
11.2025 - 03.2026
Lead Server Trainer
Zipps Bar and Grill
04.2024 - 09.2025
Store Leader
Nike Clearance Store
10.2021 - 12.2023
High School Diploma -
Diablo Valley College