Archita
Concord,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dental Administrator
Phillbrook Dental
02.2024 - 08.2024
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Optimized office efficiency by creating streamlined procedures for managing daily tasks such as appointment scheduling and patient record updates.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Increased dental practice revenue by monitoring insurance claims and pursuing reimbursements.
Dental Administrator
Maple Family Dentistry
05.2023 - 01.2024
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or upset patients.
- Experience using Abledent.
Dental Administrator (Part-time)
Lakeview Dentistry
10.2022 - 05.2023
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Experience with tracker.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
Dental Administrator
Brampton Dental Arts
11.2022 - 04.2023
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Experience with Abedent.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Office Administrator ( Part-time)
Re/max Realty Services
06.2021 - 10.2022
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Participated in team-building activities to enhance working relationships.
- Handling calls everyday to address customer inquiries and concerns.
- Developed and maintained courteous and effective working relationships.
Dental Administrator
Valley Creek Dental
10.2021 - 09.2022
- Schedule and confirm patient's diagnostic appointments.
- Receiving, processing and prioritizing heavy volume of incoming calls, e-mails and faxes.
- Verifying insurance benefits and eligibility, and explaining the same along with the treatment plan to the patients.
- Chart filling and cash handling.
- Experience working with and complete knowledge of Open-dental and Tracker.
Fraud Analyst
Teleperformance Canada
08.2020 - 06.2021
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Provided exemplary level of customer service to clients and company personnel.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service Representative
Teleperformance Canada
09.2019 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - Early Childhood Education
Northern College of Applied Arts And Technology
06.2021
Skills
- Flexible and Adaptable
- Analytical and Critical Thinking
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Written Communication
- Team-building
- Self-Motivated
- Teamwork and Collaboration
- Decision-Making
- Active Listening
- Multitasking Abilities
Certification
- First Aid and CPR Level C
- WHMIS
- CCEYA
- Standard Cannsell Certification (ECT)
- Criminal Record Check
Timeline
Dental Administrator
Phillbrook Dental
02.2024 - 08.2024
Dental Administrator
Maple Family Dentistry
05.2023 - 01.2024
Dental Administrator
Brampton Dental Arts
11.2022 - 04.2023
Dental Administrator (Part-time)
Lakeview Dentistry
10.2022 - 05.2023
Dental Administrator
Valley Creek Dental
10.2021 - 09.2022
Office Administrator ( Part-time)
Re/max Realty Services
06.2021 - 10.2022
Fraud Analyst
Teleperformance Canada
08.2020 - 06.2021
Customer Service Representative
Teleperformance Canada
09.2019 - 12.2019
Diploma - Early Childhood Education
Northern College of Applied Arts And Technology
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