Megan Seward

• Greeting Patients and checking in and out
• Registering new Patients, scheduling appointment, answering and managing incoming calls, emails and texts
• Recalls ensuring Doctor and Hygiene schedules are fully productive
• Reduced missed appointments with timely reminder calls and follow-up communications
• Processed claims through individual insurance plans and communicated to insurance companies on behalf of the office and patients
• Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case, creating predeterminations and following up accordingly
• Personal administrator for Endodontist Specialist, writing letters to referring Dentist explaining treatments given and appropriate next steps
• Setting up CBCT machine for Dentist, and uploading DICOM images to Canaray for diagnosis
• Collaborated with management team to develop marketing strategies that attracted new patients to the practice
• Opened and closed location and monitored shift changes to uphold successful operations

• Greeting patients, checking in and out
• Registering new patients, scheduling appointments based on provider availability
• Monitored incoming calls, emails, and texts
• Recalls to fill schedules to meet practice needs
• Processing claims through insurance and communicating with insurance companies
• Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary
• Called prescriptions into patients preferred pharmacy
• Opening and closing responsibilities

• Answer incoming calls, reporting absences and manage needs based on patient flow
• Collect information from each hospital unit to ensure adequate staffing, fill scheduling gaps based on seniority and union rules
• Attend daily manager meetings to discuss staffing
• Update exceptions into staff schedules (sick days, education, breaks etc)
• Monitor payroll, enter and approve overtime

Special Projects:

April 2021-June 2021 - COVID Redeployment & O.R. Shutdown

June 2021-December 2021 - EPIC Implementation: Schedule all Nurses and staff into mandatory Epic training and education. Worked directly with unit supervisors to accommodate needs and create a safe working environment for staff.

Global IOC - 2017-2021

• Controlled overall performance for all Lufthansa InTouch call and chat services across all 7 sites Globally by analyzing and making real-time decisions to optimize performance, resource allocation and productivity
• Directed call flow via network systems
• Communicated closely with all operational departments and directly With the I.T. department to report and monitor any technical outages

Duty Desk Monitor - 2014-2017

• Monitor agents in the Peterborough office in real-time to adhere to schedules
• Complete all scheduling needs (past/present/future) on an ADHOC basis
• Optimize agent activity based on company needs
• Log all agent schedules in IEX, updating all payroll, and ensuring breaks adhere to Ontario law
• Troubleshoot technical issues, reporting to local I.T. Department

General Reservations and Product Coach - 2009-2014

• Answer General Reservation incoming calls, assisting passengers with all requests