Summary
Overview
Work History
Education
Skills
Timeline
Generic

Araceli Helmer

HAMILTON,ON

Summary

Hardworking individual with a solid background in customer service and quality assurance. Strong communication and teamwork skills drive success in coordinating operations and ensuring customer satisfaction.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

JD SMITH AND SONS LTD
Stoney Creek, Ontario
09.2022 - Current
  • Generated paperwork and information for customer orders, ensuring accurate processing and fulfillment
  • Enter customer orders to Accellos WMS
  • Run stock reports to check for product availability
  • Confirm customer orders in the WMS
  • Enter, process and confirm receipts in the WMS
  • Make any inventory adjustments necessary
  • Set up new items/product in the JD Smith system
  • Coordinate with the carriers for pick up appointments
  • Provided daily updates to customers on account activities, enhancing communication and customer satisfaction

Quality Control Technician

Mauser Packaging Corp
Oakville, Ontario
06.2006 - 09.2022
  • Collaborated with production teams to address quality issues promptly.
  • Operated testing equipment to assess product durability and performance.
  • Conducted inspections of packaging materials for quality and compliance.
  • Documented inspection results and maintained quality control records to ensure compliance and traceability.
  • Trained new employees on quality standards and inspection procedures.
  • Monitored production processes to ensure adherence to safety protocols.
  • Reported non-conformances and suggested corrective actions effectively.
  • Conducted tests on product samples and recorded results.
  • Developed corrective action plans to resolve quality issues and prevent recurrence.
  • Collaborated with production personnel to assess and implement changes in the manufacturing process affecting product quality.
  • Performed visual and dimensional inspections on manufactured parts.
  • Conducted frequent quality and compliance reviews of production work.
  • Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.

Education

Bachelor of Arts - International Business Administration

Centennial College of Applied Arts And Technology
Scarborough
12-1997

Skills

Excellent customer service and administrative skills

Experience with MS Office

Excellent communication skills, both verbal and written

Fluent in English and Tagalog (Filipino)

Self-motivated

Ability to set goals and priorities and assume responsibility for actions taken

Quick learner with an outgoing personality and ability to get along well with others

Timeline

Customer Service Representative

JD SMITH AND SONS LTD
09.2022 - Current

Quality Control Technician

Mauser Packaging Corp
06.2006 - 09.2022

Bachelor of Arts - International Business Administration

Centennial College of Applied Arts And Technology
Araceli Helmer