Apurva Arora

Sydney,NS

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning salesmanship field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

years of professional experience

Work History

Sales Representative

IOS Call Centre

Sydney, NS

01.2024 - 05.2024

Increased sales revenue by identifying and targeting high-potential accounts.
Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Retained excellent client satisfaction ratings through outstanding service delivery.
Used customer insights to develop innovative sales strategies to increase sales.

Retail Sales Associate

KAZO : The Clothing Store

08.2022 - 12.2022

Cultivating a welcoming environment by warmly greeting, acknowledging, and assisting every customer
Maintaining up-to-date knowledge of products, sales, and promotions
Contributing to visual merchandising efforts and ensuring store cleanliness
Replenishing merchandise, monitoring inventory levels, and processing shipments
Handling purchases accurately and efficiently at the cash register
Adhering strictly to company policies
Willingly undertaking additional tasks as assigned by the management team

Sales Associate

BYJU's Education Centre

Chandigarh, India

01.2022 - 07.2022

Initiated cold-calling campaigns and conducted diligent follow-ups via calls and emails, surpassing sales objectives by 20% over a consecutive three-month period through adept upselling
Initiated employment journey as a trainee, swiftly advancing through successive promotions driven by an unwavering commitment to excellence
Collaborated closely with educational institutions, devising and executing targeted product strategies to address identified needs, resulting in a notable 30% sales growth within a B2B context over two years
Provided personalized customer support to established accounts, consistently optimizing revenue streams
Developed comprehensive dashboards to streamline daily complaint handling and escalation processes, ensuring prompt resolution of customer issues
Effectively managed a diverse portfolio of small to mid-sized accounts, fostering enduring relationships and uncovering new business prospects
Honored as an "all-star" employee for exceptional performance and recognized among the top 5% of achievers within the company

Education

Post-Baccalaureate Diploma in Occupational health and safety management -

Cape Breton University, Sydney, Nova Scotia

04.2026

Bachelor of Physiotherapy -

CT University, India

02.2023

Skills

CRM(Customer-Relationship Leadership and Decision-making Retention and Customer Satisfaction Management)/salesforce
Analytical Skills
P&L Management
Relationship building
Teamwork and Collaboration
B2B and B2C Sales
Budget Management
Time Management Skills
Client Communication
Sales Strategy Development

Cross-Functional Collaboration
Marketing and Advertising
Customer Retention
Records Management
Business Development
Customer Needs Assessment
Lead prospecting
Sales closing
Customer Service

Languages

English

Full Professional

Availability

Full Time

Timeline