Summary
Overview
Work History
Education
Skills
References
Timeline
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April-Anne Michon

Espanola,Canada

Summary

Dynamic professional with a proven track record at Manitoulin Sudbury DSB, excelling in client advocacy and administrative support. Adept at multitasking and thriving under pressure, I consistently enhance operational efficiency while delivering exceptional customer service. A quick learner with strong mathematical proficiency, I effectively collaborate with teams to achieve outstanding results.

Overview

12
12
years of professional experience

Work History

Integrated Program Assistant

Manitoulin Sudbury DSB
Espanola, ON
07.2022 - 10.2023
  • Greeted visitors and directed to appropriate departments efficiently.
  • Managed incoming calls and routed to relevant staff members.
  • Scheduled appointments and coordinated meeting logistics for team members.
  • Maintained organized front desk area, ensuring cleanliness and professionalism.
  • Processed incoming mail and packages for timely distribution.
  • Assisted clients with inquiries, providing necessary information promptly.
  • Utilized office software to manage files and maintain accurate records.
  • Collaborated with team members to enhance front desk operations regularly.

Educator

Our Children, Our Future
Espanola, ON
09.2018 - 05.2021
  • Designed lesson plans aligned with children's developmental needs and interests.
  • Cultivated a nurturing environment to support social and emotional growth.
  • Engaged with parents to discuss child progress and resolve concerns.

Cashier/Customer Service

Canadian Tire
Espanola, ON
06.2016 - 11.2017
  • Efficiently processed customer transactions using point-of-sale systems.
  • Maintained accurate cash drawer and balanced daily cash reports.
  • Resolved customer complaints promptly to enhance satisfaction.
  • Trained new cashiers on procedures and service standards to ensure consistency.
  • Assisted customers with product inquiries, delivering exceptional service.
  • Implemented best practices for cleanliness at checkout areas to improve customer experience.

Accounts Receivable/Data Entry

Manitoulin Transport
Gore Bay, ON
07.2011 - 05.2016
  • Executed day-to-day duties with accuracy and efficiency.
  • Contributed innovative solutions to improve team performance and outcomes.
  • Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
  • Organized and prioritized tasks to meet service objectives efficiently.
  • Entered and updated data in company databases with precision.
  • Processed customer payments and maintained accurate account updates.

Education

Diploma - Law Clerk

CTS Canadian Career College
Greater Sudbury, ON
09-2026

Diploma (Honors) - Addictions And Mental Health

CTS Canadian Career College
Sault Ste. Marie, ON
01.2022

Ontario Secondary School Diploma -

Ecole Secondaire Catholique Franco-Ouest
Espanola, ON
01.2008

Skills

  • Ability to work under pressure
  • Client advocacy
  • Fast-paced adaptability
  • Quick learner
  • Mathematical proficiency
  • Independent and team collaboration
  • Multitasking and organization skills
  • Administrative support
  • Customer service excellence

References

  • Barret, Wright, Supervisor, 1-800-265-1485, Manitoulin Transport
  • Kristian, Thorne, Supervisor, 705-862-7805, Manitoulin Sudbury District Services Board

Timeline

Integrated Program Assistant

Manitoulin Sudbury DSB
07.2022 - 10.2023

Educator

Our Children, Our Future
09.2018 - 05.2021

Cashier/Customer Service

Canadian Tire
06.2016 - 11.2017

Accounts Receivable/Data Entry

Manitoulin Transport
07.2011 - 05.2016

Diploma - Law Clerk

CTS Canadian Career College

Diploma (Honors) - Addictions And Mental Health

CTS Canadian Career College

Ontario Secondary School Diploma -

Ecole Secondaire Catholique Franco-Ouest

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